Session highlights achieving better agent and customer experiences with the industry leading Genesys Customer Experience Platform
(PRWeb June 10, 2019
BOSTON, June 5, 2019 /PRNewswire/ -- Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announ
Context is not only for customer support agents. It is also important for self-service, to know when to offer it or when an interaction should be escalated to a...
Aragon examines 13 providers in a market that is transitioning from traditional offerings to cloud and AI-based offerings.
(PRWeb May 30, 2019)
SAN FRANCISCO, May 28, 2019 /PRNewswire/ -- The global team collaboration software market size is poised to reach USD 16.60 billion by 2025, according to a n