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Twilio SIGNALs its Focus on Customer Experience

Blair Pleasant

08/19/2019 - 10:21

At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...

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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, Artificial Intelligence (AI), natural language processing, Enterprise Connect, customer experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX)

Spearhead Group Inc. Joins 8x8 Channel Program as Master Agent to Deliver X Series Solutions to Mid-Market and Enterprise Businesses

SAN JOSE, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank">#cloud</a>--8x8, Inc. (N

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Infrastructure / Operations, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Technology

Cogeco Peer 1 Changes Name to Aptum Technologies; Adds New Services to Enhance and Expand Hybrid Cloud Offerings

TORONTO--(BUSINESS WIRE)--Cogeco Peer 1, a managed hosting and cloud services provider, today announced it has changed its name to Aptum Technologies.

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Infrastructure / Operations, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Professional Services, Retail & Distribution, Technology

Mavenir’s RCS Business Messaging Ecosystem Ready to Accelerate New Revenue Opportunities for MNOs

RICHARDSON, Texas--(BUSINESS WIRE)--Mavenir’s RCS Business Messaging Ecosystem accelerates new revenue opportunities for MNOs with RCS-ready chatbots, enablers

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Mobile Devices, Mobile Clients, Manufacturing, Media/Publishing, Technology

TeleSign Expands Industry Leading Communication Services with New RCS Messaging

LOS ANGELES--(BUSINESS WIRE)--TeleSign, a leader in authentication and communication services, today announced the company’s expansion into Rich Communication S

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Mobility, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Retail & Distribution, Technology

Windstream Enterprise Offers Customer Migration Options With Avaya Cloud-based IP Solution

LITTLE ROCK, Ark.--(BUSINESS WIRE)--Windstream Enterprise (WE), a managed communications services provider, announced the launch of Avaya IP Office, a cloud-bas

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Professional Services, Technology

Mitel Cloud Communications Solution Named a Best Business Tool of 2019 by Newsweek

DALLAS--(BUSINESS WIRE)--Mitel cloud solution a Newsweek Best Business Tool of 2019.

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Professional Services, Technology

Intermedia Acquires Omni-channel Cloud Contact Center Provider, Telax

BCStrategies

08/12/2019 - 08:31

The acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution.

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Telax, Contact Center-as-a-Service (CCaaS)

Windstream Named in 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

LITTLE ROCK, Ark.--(BUSINESS WIRE)--Windstream Enterprise (WE), a managed communication services provider, announced today that Gartner has included Windstream

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Software Defined Networking (SDN), Technology

Masergy Launches New Portal Experience Consolidating Analytics and Control

DALLAS--(BUSINESS WIRE)--Masergy, a pioneer in software-defined networking and leading provider of managed SD-WAN, cloud communications, and managed security so

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Infrastructure / Operations, Unified Communication, UCaaS, Hybrid Cloud, Software Defined Networking (SDN), Configuration, Monitoring, Operations (BCOM), Manufacturing, Technology