Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences

By
RingCentral
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12/10/2018 - 16:44
For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Plan, Manage, Improve: Three Steps to Get the Best From Your Agents

By
RingCentral
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12/10/2018 - 15:49
Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Digital Workplace of the Future: Enabling Human Communication in Your Workplace

By
RingCentral
-
12/10/2018 - 15:23
The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers,...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieve Perfect Harmony with a Collaborative Contact Center

By
RingCentral
-
12/10/2018 - 14:29
Customers today require personalized service across any channel or device. In addition, customers want to have a quick resolution to their issues –...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Optimized Contact Centers: Focused Agents and Relaxed Supervisors

By
RingCentral
-
12/10/2018 - 13:27
RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Achieving Communications Agility with a Cloud Network

By
RingCentral
-
12/10/2018 - 13:25
Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Disruptive Customer Engagement

By
RingCentral
-
12/10/2018 - 13:19
Join industry analyst Sheila McGee-Smith as she shares some of her recent research with companies that take full advantage of the power of integrated...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology

Your Journey to the Cloud: What to Look for in a UCaaS Service Provider

By
Dean Manzoori
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11/28/2018 - 16:15

The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-...

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Unified Communication, UCaaS, Hybrid Cloud, Technology, workforce engagement management (WEM), workforce optimization (WFO)

RingCentral Announces Products & Enhancements

By
Robbie Pleasant
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11/19/2018 - 08:05

RingCentral has released three new products and updates: RingCentral Engage Platform, RingCentral Connect Platform Program, and the RingCentral Unified Mobile App....

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Infrastructure / Operations, Unified Communication, UCaaS, Hybrid Cloud, Quality of Service (QOS), Professional Services, RingCentral Engage Platform, RingCentral Connect Platform Program, RingCentral Unified Mobile App

VOSS Solutions Announces First Customers Deploy VOSS-4-UC Northbound Integration Module

By
BCStrategies
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11/02/2018 - 07:45

VOSS-4-UC provides a single pane view of all UC applications, services, end points and network infrastructure.

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Configuration, Monitoring, Operations (BCOM), Contact Centers, UCaaS, Hybrid Cloud, Dan Payne, VOSS-4-UC, VOSS North Bound Integration (NBI)

Mitel is All About the Cloud…Link

By
Phil Edholm
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10/25/2018 - 16:57

At the Mitel Next event, CloudLink was in full force. Mitel was showing a range of integrations, from the Connect platform to how CloudLink is used to integrate the...

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Collaboration, Infrastructure / Operations, Mobility, Unified Communication, UCaaS, Hybrid Cloud, Mitel CloudLink, Mitel Next

Zoom Adds New Communications Features

By
Robbie Pleasant
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10/10/2018 - 09:45

Zoom Video Communications, Inc. has announced new additions to its communications platform. With these new enhancements, Zoom’s platform will gain a new cloud phone...

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Unified Communication, Audio & Video Conferencing, UCaaS, Hybrid Cloud

NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

By
BCStrategies
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10/04/2018 - 14:28

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. NewVoiceMedia was recognized for its...

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, The Forrester Wave Cloud Contact Centers Q3 2018, NewVoiceMedia

Shifting to People Centric Communication and Collaboration

By
RingCentral
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10/03/2018 - 08:19
In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

What AI and The Cloud Revolution Mean For Business Communications

By
RingCentral
-
10/02/2018 - 17:26
Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you're looking...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Factors Driving Cloud Communications Adoption

By
RingCentral
-
10/02/2018 - 17:06
Companies of all sizes are rushing to embrace the cloud for many core business functions, including their most critical business function—...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

Cloud Communications and Collaboration for Dummies

By
RingCentral
-
10/02/2018 - 17:04
For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware...
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Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

From Workplace Chaos to Zen: How App Overload is Reshaping the Digital Workplace

By
RingCentral
-
10/02/2018 - 17:03
In today's workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business...
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All Tags:
Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, managed detection and response, managed security services provider

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