Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud

By
BCStrategies
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01/27/2022 - 00:00
Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market...
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Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, Bandwidth Inc., Duet for Genesys

Ribbon Extends Cloud SBC Leadership with a Cloud Native Offer for the Edge

By
BCStrategies
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12/10/2021 - 08:00
SBC CNe Edge leverages microservices, containers and Kubernetes to enhance performance and scalability, and automate operations in public and private clouds.
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Team Collaboration, Contact Center, Unified Communication, UCaaS, Hybrid Cloud, Finance, SBC CNe Edge, Ribbon

New Deskphones Released by Alcatel-Lucent Enterprise

By
BCStrategies
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11/24/2021 - 08:00
Alcatel-Lucent Enterprise has developed a new range of desk phones to support hybrid and remote working styles.
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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Technology

Fusion Connect Enhances Unified Communications Offering With Microsoft Teams to Empower Hybrid Workforce

By
BCStrategies
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11/02/2021 - 16:14
FusionWorks Pro with Microsoft Teams extends beyond the company’s internal Microsoft ecosystem, converting Teams into a full-featured cloud PBX.
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Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Finance, FusionWorks Pro with Microsoft Teams, unified communications as a service (UCaaS)

LogMeIn Introduces GoToConnect Legal, a Collaboration Solution Built for Legal Professionals

By
BCStrategies
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10/27/2021 - 13:29
New version of UCaaS tool, GoToConnect, provides core communication and collaboration features designed to maximize profitability and efficiency for those in the legal...
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Team Collaboration, Unified Communication, Audio & Video Conferencing, Technology, GoToConnect

Introducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience

By
BCStrategies
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07/17/2021 - 10:00
Nextiva phone system and contact center offerings deliver an integrated, cloud customer engagement solution
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Team Collaboration, Contact Center, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Technology

SIPPIO Introduces New Partner Portal

By
Blair Pleasant
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06/22/2021 - 17:15
SIPPIO is an Azure-based provider of voice calling services for Microsoft Teams and provides an end-to-end solution offering wholesale and aggregate carrier services.
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Mobile Policies, Retail & Distribution, SIPPIO Partner Portal

SIPPIO Unveils Partner Portal

By
BCStrategies
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06/22/2021 - 16:20
Unifying access to sales, management, CX, governance and support in a single portal provides partners and carriers with the visibility and control to manage quote to...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Mobile Policies, Retail & Distribution, SIPPIO Partner Portal

Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Center and Meeting Solutions

By
BCStrategies
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06/11/2021 - 10:00
New capabilities will impact contact center agent productivity and supervisor efficacy, ease of use for video meetings and expansion of Lifesize’s technology partner...
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Video Collaboration, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Retail & Distribution, Lifesize CxEngage cloud contact center platform, CxQM quality management, CxEngage suite

Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications

By
BCStrategies
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06/10/2021 - 09:46
Strategic partnership and integrated solution will enable streamlined and reimagined contact center experiences
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Team Collaboration, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Technology

Unisys to Acquire Unify Square for $152.5 Million, Creating the Most Advanced and Flexible Enterprise-wide Solution to Optimize the Collaboration Experience

By
BCStrategies
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06/04/2021 - 10:00
The transaction will enable Unisys to leverage Unify Square’s Unified Communications as a Service (UCaaS) offerings to help advance its experience-focused digital...
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Technology, Professional Services

Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe

By
BCStrategies
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04/16/2021 - 14:06
A standalone video with team messaging product, Unify Video is designed to enhance online meetings and enable people to work smarter and communicate and collaborate from...
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Team Collaboration, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, Unify Video by RingCentral