Arkadin Launches Global Direct Routing as a Service for Microsoft Teams

By
BCStrategies
-
07/13/2018 - 14:57

Multi-national corporations can now deploy Microsoft Phone System with Teams in 24 countries. Direct Routing is the latest addition to Arkadin’s Cloud Transformation...

Tags
All Tags:
Infrastructure / Operations, Collaboration, UCaaS, Hybrid Cloud, Global Direct Routing as a Service, Microsoft Teams

Defining the Segments of Business Communications

By
Jim Burton
-
07/10/2018 - 12:46
This Industry Buzz podcast is a follow-up to Phil Edholm's recent article, Business Communications in the Digital Transformation Age, a discussion of...
Tags
All Tags:
Mobility, Infrastructure / Operations, Collaboration, Contact Centers, business communications

Artificial Intelligence - Is it Really Artificial?

By
Kevin Kieller
-
07/03/2018 - 10:52
In this Industry Buzz podcast, the BCStrategies Experts discuss Artificial Intelligence (AI). Topics include whether it is really artificial, and AI’...
Tags
All Tags:
Infrastructure / Operations, Contact Centers, Intelligent Personal Assistants (IPA), unified communication, business communication

Drucker on Collaboration

By
Dave Michels
-
06/28/2018 - 15:53

Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern business. Below are...

Tags
All Tags:
Unified Communication, Mobility, Collaboration

Round-up of Recent UC Events

By
Sara Uzel
-
06/27/2018 - 12:40

I have been fortunate to be included in a number of educational events and trade shows over the past six months. Now I’m back home and I’ve been thinking about what I...

Tags
All Tags:
Collaboration, Mobility, Unified Communication, Enterprise Connect, UC Expo

New Options for SMBs

By
Blair Pleasant
-
06/25/2018 - 08:01

There are certainly cases where best of breed makes sense, and there are many vendors with specialized offerings that I would gladly recommend to businesses. That...

Tags
All Tags:
Collaboration, UCaaS, Hybrid Cloud

The Transition from UC to BC

By
Blair Pleasant
-
06/22/2018 - 12:56
In this Industry Buzz podcast, the BCStrategies Experts discuss business communication: what it is, how it differs from UC and why businesses should...
Tags
All Tags:
Mobility, Infrastructure / Operations, Collaboration, Unified Communication, unified communication, business communication

New Kids in the Customer Interaction Management Space: Salesforce

By
Nicolas De Kouchkovsky
-
06/12/2018 - 08:38

Referring to Salesforce Service Cloud as a new entrant in the customer interaction management space is almost an oxymoron. I spoke with Bill Patterson, who became its...

Tags
All Tags:
Collaboration, Unified Communication, Technology, Salesforce, Artificial Intelligence (AI), Customer Interaction Management

BCStrategies Experts on What’s New & What’s Changing

By
Blair Pleasant
-
06/06/2018 - 15:36
In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.
Tags
All Tags:
Collaboration, Unified Communication, Artificial Intelligence (AI), Cisco, Mitel

Collaboration: Have We Gone Too Far?

By
Peter Bernstein
-
05/31/2018 - 14:12

Collaboration is not a goal. Rather it is a strategically applied integral part of project management journeys—from concept to realization—coupled with attention to...

Tags
All Tags:
Collaboration

Anti-Collaboration Boards

By
Dave Michels
-
05/29/2018 - 09:18

Not long ago, meetings were what happened between spurts of productive work. Today, meetings are increasingly where the work gets done. The e-board is one more tool...

Tags
All Tags:
Collaboration, e-whiteboards

Transforming Citizen Experience

By
Altivon
-
05/23/2018 - 10:29
Companies everywhere have been schooled by the likes of Starbucks and Amazon, which have radically improved customer experience and dramatically...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

Self-Service Success: Convenient, Fast, Friction-less

By
Altivon
-
05/23/2018 - 10:28
Self-service as an option is a win-win proposition for customers and contact centers alike. Customers feel more in control and contact centers are...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

ROI for Contact Center Patient Experience Focus

By
Altivon
-
05/23/2018 - 10:27
Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

Digital Transformation, Healthcare and the Contact Center

By
Altivon
-
05/23/2018 - 10:25
Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. The webinar presented an...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

Replacing Aged Infrastructure: The Time is Now!

By
Altivon
-
05/23/2018 - 10:23
A recent webinar “RIP Call Centers of Old” featured three executives discussing their contact center modernization with Sheila McGee-Smith, the...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

Replacing Aged Infrastructure: The Time is Now!

By
Altivon
-
05/22/2018 - 11:16
A recent webinar “RIP Call Centers of Old” featured three executives discussing their contact center modernization with Sheila McGee-Smith, the...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

Preparing Your Contact Center 2018

By
Altivon
-
05/22/2018 - 11:15
Sheila McGee-Smith did not disappoint in her latest webinar appearance, also featuring the Auto Club Group and Altivon. As always, she wove a clear...
Tags
All Tags:
Contact Centers, Business Process & Workflows (CEBP)

SOLUTION AREA

INDUSTRY

VENDORS

CONTENT

OBJECTIVITY SCORE

AUTHOR

PUBLICATION DATE

From:
To: