Will AI Replace the Humans in the Contact Center? The short answer is yes.
Another Enterprise Connect has come and gone, and there were tons of new announcements. The one that stood out in my mind was ...
I often write recaps of industry events, and I have first impressions to share for Enterprise Connect in two regards. First, I’m getting my thoughts organized while...
There were two big “new” solution topics at this year’s event, team workspaces and artificial intelligence. While both have been discussed in the past, this year they...
Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc.
(PRWeb March 07, 2018)
VoIPstudio offers 911 emergency calling to customers in Canada
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New agent experience extends CxEngage’s omnichannel functionality to CRM for increased agent productivity and a personalized customer experience
Global contact center technology leader will showcase industry-leading solutions for Contact Center, Workforce Management, and Analytics at leading conferenc
A New Way to Distribute Sports Video Content
(PRWeb March 05, 2018)
New Partnership will tap into InterGrid's JetStream Managed Services Offerings to Help Value-Added Resellers Create Greater Business Outcomes
Mira Connect smart control appliance now offers simple management of meetings through powerful Office 365 tools.
There is another technology that you may not have heard of as it was only recently made possible through the repeal of net neutrality last December: Network Slicing...
Avaya SVP Laurent Philonenko to discuss how companies can embrace industry disruption and digital transformation by leveraging UC and CC solutions during his
CallTrackingMetrics will showcase new Softphone UI for increased agent productivity at Enterprise Connect in Orlando.
(PRWeb February 28, 2018)