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The Emotional Evolution of Chatbots -- 10Pearls Included in Gartner...

10Pearls believes it is leading the way with its world-class research about chatbots/virtual assistants. It highlights how people interact with the assistant

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Team Collaboration, Intelligent Personal Assistants (IPA), Banking and Investment, Education, Energy and Utilities, Manufacturing, Retail & Distribution, Technology

Libre Wireless Technologies Partners with Gigaset to Bring Unique Telecom, Communication and Voice Features To New Amazon Alexa Built-In Products

PALO ALTO, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/DECT?src=hash" target="_blank"gt;#DECTlt;/agt;--L

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Energy and Utilities, Manufacturing, Professional Services, Technology

PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres

LONDON--(BUSINESS WIRE)--PolyAI, a platform for conversational artificial intelligence, today announced $12 million in Series A funding. The investment round wa

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Healthcare, Technology

How to Scale Conversational Artificial Intelligence?

Nicolas De Kouchkovsky

09/05/2018 - 14:09

Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with some...

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Infrastructure, Intelligent Personal Assistants (IPA), Artificial Intelligence (AI)

Hoping For Small Things (Lots of Them) In IoT

Michael Finneran

08/31/2018 - 15:54

While the hype machine appears to have moved on to other topics, Internet of Things (IoT) continues to grow – though not necessarily in the way the magazines predicted...

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Infrastructure, Mobility, Unified Communication, Intelligent Personal Assistants (IPA), Internet of Things (IoT)

The 2018 Customer Interaction Management Landscape: Part 2 - Looking Forward

Nicolas De Kouchkovsky

08/07/2018 - 11:12

We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...

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Infrastructure, Intelligent Personal Assistants (IPA)

Google Brings AI to the Contact Center

Blair Pleasant

07/30/2018 - 17:24

At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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Contact Centers, UCaaS, Hybrid Cloud, Intelligent Personal Assistants (IPA), Business Process & Workflows (CEBP), Google Cloud NEXT conference

Google Next 2018 Recap – Google bets big on Enterprise Communications

Phil Edholm

07/27/2018 - 11:06

At the Google Cloud event GoogleNext 2018, there were a lot of announcements. This conference is focused to how to use the Google cloud for business deployments.

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Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Intelligent Personal Assistants (IPA), GoogleNext 2018, Google Cloud, Google Voice, Machine Learning/Artificial Intelligence (MA/AI) technology

How Contextual Intelligence Solves Information Overload

BroadSoft

07/24/2018 - 17:51

Knowledge workers need information to do their jobs. But information overload wastes valuable time and creates ineffective interactions that hurt productivity. Contextual Intelligence dynamically...

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Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Social Business, Technology

Artificial Intelligence - Is it Really Artificial?

Kevin Kieller

07/03/2018 - 10:52

In this Industry Buzz podcast, the BCStrategies Experts discuss Artificial Intelligence (AI). Topics include whether it is really artificial, and AI’s role with business processes.

Kevin...

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Infrastructure, Contact Centers, Intelligent Personal Assistants (IPA), unified communication, business communication

Sharpen Technologies

Sharpen Technologies is a customer experience technology provider that offers mid-size to large organizations a cloud-native, agent-first, omni-channel...

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