PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres

LONDON--(BUSINESS WIRE)--PolyAI, a platform for conversational artificial intelligence, today announced $12 million in Series A funding. The investment round wa
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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Healthcare, Technology

How to Scale Conversational Artificial Intelligence?

By
Nicolas De Kouchkovsky
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09/05/2018 - 14:09

Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with...

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Infrastructure / Operations, Intelligent Personal Assistants (IPA), Artificial Intelligence (AI)

Hoping For Small Things (Lots of Them) In IoT

By
Michael Finneran
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08/31/2018 - 15:54

While the hype machine appears to have moved on to other topics, Internet of Things (IoT) continues to grow – though not necessarily in the way the magazines...

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Infrastructure / Operations, Mobility, Unified Communication, Intelligent Personal Assistants (IPA), Internet of Things (IoT)

The 2018 Customer Interaction Management Landscape: Part 2 - Looking Forward

By
Nicolas De Kouchkovsky
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08/07/2018 - 11:12

We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...

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Infrastructure / Operations, Intelligent Personal Assistants (IPA)

Google Brings AI to the Contact Center

By
Blair Pleasant
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07/30/2018 - 17:24

At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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Contact Centers, UCaaS, Hybrid Cloud, Intelligent Personal Assistants (IPA), Business Process & Workflows (CEBP), Google Cloud NEXT conference

Google Next 2018 Recap – Google bets big on Enterprise Communications

By
Phil Edholm
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07/27/2018 - 11:06

At the Google Cloud event GoogleNext 2018, there were a lot of announcements. This conference is focused to how to use the Google cloud for business deployments.

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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Intelligent Personal Assistants (IPA), GoogleNext 2018, Google Cloud, Google Voice, Machine Learning/Artificial Intelligence (MA/AI) technology

How Contextual Intelligence Solves Information Overload

By
BroadSoft
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07/24/2018 - 17:51
Knowledge workers need information to do their jobs. But information overload wastes valuable time and creates ineffective interactions that hurt...
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Collaboration, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Social Business, Technology

Artificial Intelligence - Is it Really Artificial?

By
Kevin Kieller
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07/03/2018 - 10:52
In this Industry Buzz podcast, the BCStrategies Experts discuss Artificial Intelligence (AI). Topics include whether it is really artificial, and AI’...
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Infrastructure / Operations, Contact Centers, Intelligent Personal Assistants (IPA), unified communication, business communication

Sharpen Technologies

 

Sharpen Technologies is a customer experience technology provider that offers mid-size to large organizations a cloud-native, agent-first, omni-channel...

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Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, Social Business, WebRTC, Intelligent Personal Assistants (IPA), Customer Relationship Management (CRM), Business Process & Workflows (CEBP), Collaboration Suites
Vendor Profile

Spiceworks VMU One-touch Join for Skype for Business in Meeting

By
Logitech
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04/03/2018 - 17:37
Watch this Spiceworks Video Meetup to see how Microsoft and Logitech are making video conferencing easier for meeting organizers, participants, and...
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Audio & Video Conferencing, Phones, Headsets & Hardware, Contact Centers, Collaboration Suites, SaaS, Cloud Apps, Social Business, WebRTC, Intelligent Personal Assistants (IPA), Customer Relationship Management (CRM), Business Process & Workflows (CEBP), Technology, logitech smartdock, Microsoft Skype for Business, skype room system, surface pro, video conferences, video collaboration, Logitech, Logitech Video Collaboration, Logitech Video Conferencing

Will AI Replace the Humans in the Contact Center?

By
Dave Michels
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03/30/2018 - 08:59

Will AI Replace the Humans in the Contact Center? The short answer is yes.

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Contact Centers, Intelligent Personal Assistants (IPA), Unified Messaging (Email, Voicemail, SMS, Chat)

Enterprise Connect 2018 – First Impressions, Literally

By
Jon Arnold
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03/19/2018 - 13:13

I often write recaps of industry events, and I have first impressions to share for Enterprise Connect in two regards. First, I’m getting my thoughts organized while...

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Collaboration, Unified Communication, Intelligent Personal Assistants (IPA), Artificial Intelligence (AI), Enterprise Connect 2018, Twilio, Slack

Enterprise Connect 2018 – Trends and Observations

By
Phil Edholm
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03/18/2018 - 21:17

There were two big “new” solution topics at this year’s event, team workspaces and artificial intelligence. While both have been discussed in the past, this year they...

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Infrastructure / Operations, Collaboration, Contact Centers, Audio & Video Conferencing, Intelligent Personal Assistants (IPA), Social Business, Unify Circuit, IBM Watson Workspace, Slack, Neretva, Crestron, adaptive intelligence, Artificial Intelligence (AI), Microsoft Teams, Enterprise Connect 2018

WebRTC Ventures Announces MySportsBox

A New Way to Distribute Sports Video Content

(PRWeb March 05, 2018)

Read the full story at

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Mobility, Collaboration, Intelligent Personal Assistants (IPA), WebRTC, Education, Healthcare, Retail & Distribution, Technology

AISense Announces Otter, Brings Power of Ambient Voice Intelligence™ to Everyday Conversations

LOS ALTOS, Calif.--(BUSINESS WIRE)--AISense announced today it has launched Otter, the first mobile and web app that empowers users to store, search and share v
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Mobility, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Intelligent Personal Assistants (IPA), Mobile Clients, Banking and Investment, Education, Energy and Utilities, Healthcare, Professional Services, Retail & Distribution, Technology

CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience

TEL AVIV, Israel & BOSTON--(BUSINESS WIRE)-- #AI--CallVU launches only solution to
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Intelligent Personal Assistants (IPA), Configuration, Monitoring, Operations (BCOM), Insurance, Retail & Distribution, Technology

Unified Office Adds Sentiment Analysis Suite to Total Connect NowSM Managed Business Communications Service

By
BCStrategies
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02/15/2018 - 11:05

Unified Office, Inc. announced at ITExpo in Fort Lauderdale, its new Total Connect Nowsm Sentiment Analysis Suite (TCNIQTM). TCNIQTM detects the sentiment of...

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Intelligent Personal Assistants (IPA), Total Connect Nowsm Sentiment Analysis Suite

Spanish Fork Community Network (SFCN) Powers Next-Gen Video Services with Espial Elevate SaaS Cloud Platform

OTTAWA--(BUSINESS WIRE)--Espial announced that Spanish Fork Community Network (SFCN) is powering its video services with the Elevate Cloud based software-as-a-s
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Infrastructure / Operations, Collaboration, Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Media/Publishing, Retail & Distribution

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