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CEO Jeff Storey kicked off the event explaining how Lumen moved from being a telecom company to a technology company, noting that emerging applications require a new...

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Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN), Lumen Analyst and Consultant Forum

Lumen

Our company was born of the 4th Industrial Revolution

Lumen is a multinational technology company that enables companies to capitalize on emerging...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN)

Vendor Profile

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

BCStrategies

07/23/2021 - 10:10

GoContact’s cloud-native CCaaS platform includes integrated omnichannel and artificial intelligence (AI) solutions. Terms were not disclosed.

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact

Broadvoice Offers 100% Uptime Service Level Agreement

BCStrategies

06/24/2021 - 18:17

Industrywide SLAs for voice services typically are 99.9 percent, which means customers should expect 8 hours, 46 minutes of downtime annually. That could cost a business...

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients

SIPPIO Introduces New Partner Portal

Blair Pleasant

06/22/2021 - 17:15

SIPPIO is an Azure-based provider of voice calling services for Microsoft Teams and provides an end-to-end solution offering wholesale and aggregate carrier services.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Mobile Policies, Retail & Distribution, SIPPIO Partner Portal

SIPPIO

A Fully Automated Cloud Solution for Direct Routing

SIPPIO is 100% Azure native to ensure peace of mind with high availability, failover and...

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Mobility, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Configuration, Monitoring, Operations (BCOM), Mobile Policies

Vendor Profile

SIPPIO Unveils Partner Portal

BCStrategies

06/22/2021 - 16:20

Unifying access to sales, management, CX, governance and support in a single portal provides partners and carriers with the visibility and control to manage quote to...

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Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Center and Meeting Solutions

BCStrategies

06/11/2021 - 10:00

New capabilities will impact contact center agent productivity and supervisor efficacy, ease of use for video meetings and expansion of Lifesize’s technology partner...

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Video Collaboration, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Retail & Distribution, Lifesize CxEngage cloud contact center platform, CxQM quality management, CxEngage suite

Unisys to Acquire Unify Square for $152.5 Million, Creating the Most Advanced and Flexible Enterprise-wide Solution to Optimize the Collaboration Experience

BCStrategies

06/04/2021 - 10:00

The transaction will enable Unisys to leverage Unify Square’s Unified Communications as a Service (UCaaS) offerings to help advance its experience-focused digital...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Technology, Professional Services

Alianza Adds Video Conferencing and Mobile Applications with Acquisition of CounterPath

BCStrategies

03/01/2021 - 14:55

Combined cloud communications platform creates unmatched growth opportunity for service providers in $48 Billion Unified Communication as a Service market.

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Mobility, Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Fixed-Mobile Convergence (FMC), Mobile Devices