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RingCentral Announces Fully Integrated High-Volume SMS Services for Rapid Business Communications

BCStrategies

10/22/2020 - 18:14

Using this service, developers can build customized apps using RingCentral’s business communications platform. RingCentral also offers the service via pre-built...

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Unified Communication, Collaboration Suites, Audio & Video Conferencing, Unified Messaging (Email, Voicemail, SMS, Chat), Technology, RingCentral App Gallery

Pivoting to the New Normal in a Virtual World

Blair Pleasant

10/22/2020 - 17:44

New tools and capabilities will help relieve some of the stress in our professional and personal lives.

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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication, hybrid workforce, COVID-19, Zoom, Zoomtopia, Headspace

Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center

UCStrategies Staff

10/22/2020 - 14:55

Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer experience

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Video Collaboration, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Retail & Distribution, Omilia, Artificial Intelligence (AI)

TalkingHeadz Podcast: Javier Soltero, Google Workspace

Dave Michels

10/20/2020 - 15:20

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...

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Video Collaboration, Team Collaboration, Unified Communication, Javier Soltero, Google Workspace

Turbocharging Teams - Episode 10: Taking More Command of Teams

Kevin Kieller

10/16/2020 - 12:46

In this episode of Turbocharging Teams, Kevin and Dino continue to explore the command bar and some of their favorite commands that can make you into...

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Video Collaboration, Team Collaboration, Unified Messaging (Email, Voicemail, SMS, Chat), Microsoft Teams

When Algorithms Assume

Phil Edholm

10/15/2020 - 13:17

The quality of the ML prediction is only as good as the underlying data set and the quality of the data sets for which prediction is to be made.

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Operations, Mobility, Infrastructure, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Technology, Artificial Intelligence (AI), machine learning (ML)

Avaya Spaces Collaboration App Enables Better Video Conferencing Experiences With NVIDIA AI

BCStrategies

10/09/2020 - 14:33

Avaya Spaces is an all-in-one video collaboration app for the digital workplace that changes the way work gets done.

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Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing

Avaya Back on Track

Jim Burton

10/06/2020 - 13:40

I’ve given some thought to which companies would be good acquisition targets, and Avaya came to mind.

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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication

AudioCodes Direct Routing for Microsoft Teams

Getting More from Microsoft Teams

Kevin Kieller

09/30/2020 - 07:00

AudioCodes has combined multiple Direct Routing options in a new “AudioCodes Live” managed service that provides a complete package of deployment, support and...

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Team Collaboration, Unified Communication, Audio & Video Conferencing, AudioCodes Live for Microsoft Teams, AudioCodes Meeting Insights, Direct Routing, PSTN

Turbocharging Teams - Episode 9: Taking Command of Teams

Kevin Kieller

09/29/2020 - 16:20

In this episode of Turbocharging Teams, Kevin and Dino introduce the command bar and share some of their favorite commands.

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Video Collaboration, Team Collaboration, Unified Messaging (Email, Voicemail, SMS, Chat), Microsoft Teams

Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering – Avaya Cloud Office™ – Across Europe to Keep Businesses Productive

BCStrategies

09/29/2020 - 00:00

Leading UCaaS solution now available in France, Ireland, and the Netherlands, with adoption growing rapidly across every market where solution is available

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Unified Communication, Collaboration Suites, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Avaya Cloud Office by RingCentral