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Mitel on its Intent to Inquire Unify

Blair Pleasant

01/30/2023 - 17:04

I spoke with Martin Bitzinger, EVP Mitel Product Management and Marketing, about the Unify announcement and what it means for the company.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Martin Bitzinger, Atos, Unify

Cloud Connections

Blair Pleasant

01/26/2023 - 14:19

I had the opportunity to attend and participate in the Cloud Communications Alliance (CCA) Cloud Connections 2023 event in Ft. Lauderdale recently.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson

Broadvoice Launches GoContact Cloud Contact Center Solution in North America

BCStrategies

01/11/2023 - 09:42

Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact, CCaaS, Broadvoice®

Alan Masarek Discusses Avaya’s Future

Blair Pleasant

01/03/2023 - 12:24

I recently had the opportunity to interview Avaya CEO Alan Masarek to discuss his plans for Avaya and its future. I posed questions from the Avaya customer and channel...

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Innovation Without Disruption, Avaya Experience Platform

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

BCStrategies

12/22/2022 - 00:00

In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...

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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

TalkingHeadz Podcast: Jeff Lawson of Twilio

Dave Michels

12/19/2022 - 07:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Jeff Lawson

Watch This Space Podcast: Zoom + Tesla, Twilio and Digital Execution, Mavenir and Industry 4.0, and 2022 Takeaways

Jon Arnold

12/12/2022 - 15:00

Jon attended three more industry conferences during November. In this podcast with co-host Chris Fine, they explore the future of work implications – and there are many. Being the December episode...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Zoom, Tesla, Mavenir, Twilio

Zoom

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications...

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Mobility, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication

Vendor Profile

Watch This Space Podcast: October Events Roundup – Surveillance, Audio Watermarking, Intelligent Customer Service, Private 5G and Another SIPtones Gig

Jon Arnold

11/05/2022 - 00:00

Industry conferences were in full swing last month, and the topics in this title provide a sense of what BCStrategies' Jon Arnold and co-host Chris Fine talked about in this episode. October...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, intelligent customer service, audio watermarking, private 5G

TalkingHeadz Podcast: Einat Weiss of NICE

Dave Michels

11/03/2022 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Einat Weiss

Watch This Space Podcast: Quiet Firing, Return to Office, and Digital HQ from Salesforce

Jon Arnold

10/13/2022 - 00:00

The hybrid work pendulum continues swinging back and forth. In this episode BCStrategies' Jon Arnold and co-host Chris Fine look at quiet firing. They also examine new drivers for evolving...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, quiet firing, Salesforce Digital HQ

TalkingHeadz Podcast: Alan Masarek of Avaya

Dave Michels

09/30/2022 - 11:48

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Alan Masarek