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NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

BCStrategies

12/22/2022 - 00:00

In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...

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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

More on the Mitel-RingCentral Partnership

Blair Pleasant

09/06/2022 - 14:03

In this video interview, BCStrategies’ Blair Pleasant speaks with Karthik Arumugam, SVP of the RingCentral-Mitel partnership to discuss the partnership, the migration...

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Karthik Arumugam

Genesys Multicloud CX Private Edition: Creating New Options for Enterprise Contact Centers

Stephen Leaden

09/01/2022 - 10:08

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Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center, Contact Centers, Genesys Multicloud CX Private Edition, Kubernetes

Zoom Perspectives Analyst Conference, Solvvy, Zoom Contact Center, Class Technologies,

My Perspective on Zoom Perspectives 2022

Blair Pleasant

08/29/2022 - 12:50

The Zoom Perspectives Analyst Conference in San Jose, CA demonstrated how to run a hybrid event. With hosts, presenters, and analyst attendees both in the physical and...

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Infrastructure, Operations, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Zoom, Zoom Perspectives Analyst Conference

TalkingHeadz Podcast: Ram Menghani of NEC

Dave Michels

08/23/2022 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Ram Menghani, UNIVERGE, UCaaS, CCaaS

Daren Finney on Mitel’s Customer Lifecycle Management Initiative

Blair Pleasant

08/18/2022 - 15:18

BCStrategies’ Blair Pleasant spoke with Daren Finney, Senior Vice President, Global Channels for Mitel about the company’s initiative around Customer Lifecycle...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Mitel Customer Lifecycle Management (CLM), Daren Finney

Watch This Space Podcast: EY Work Reimagined Study - Getting Employees and Employers on the Same Page

Jon Arnold

08/17/2022 - 09:40

A new study from Ernst & Young reveal some worrisome disconnects between employees and employers, which Jon Arnold and Chris Fine explore in this episode, along with what enterprises should be...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts

Watch This Space Podcast: Future of Work Expo Review - Making Hybrid Work Work

Jon Arnold

07/11/2022 - 07:00

Having just returned from the Future of Work Expo in Ft. Lauderdale, BCStrategies' Jon Arnold recaps the key themes, and co-host Chris Fine adds his perspective as to why hybrid work is harder to...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Future of Work Expo

Reliance on AI for Decision Making

Martha Buyer

07/08/2022 - 07:00

It is way too easy to believe the oft-made claim that a system can be without bias. It can’t. Ever. We all have biases, and so do the works we create. As such, it is...

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Artificial Intelligence (AI), ethics

TalkingHeadz Podcast: Marc Bernstein of Balto

Dave Michels

07/07/2022 - 15:14

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Marc Bernstein, Balto, CX, automated coaching

Employee Engagement All the Rage at Verint Engage

Blair Pleasant

06/20/2022 - 22:06

At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce

How to Get Real Value From UC and CC with Genesys and Zoom

Blair Pleasant

06/10/2022 - 10:01

Breaking down the barriers and silos of UC and contact center creates “CX for Everyone” (CXE), where anyone within an organization, no matter where they are located, can...

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Infrastructure, Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone