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Microsoft and BT announce partnership to shape the future of voice calling

BCStrategies

07/30/2021 - 09:12

Acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries

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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Messaging (Email, Voicemail, SMS, Chat), Operator Connect, Microsoft Teams

Ooma to Offer UJET Contact Center Solutions, Bringing Together Unified Communications and Customer Experience Management

BCStrategies

07/28/2021 - 11:32

Ooma will now offer UJET contact center seats as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for...

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Business Phone Systems, Video Collaboration, Infrastructure, Team Collaboration, Unified Communication, UJET

BCStrategies Experts React to Zoom Acquisition of Five9

Robert Harris

07/28/2021 - 11:11

In this Industry Buzz podcast, the BCStrategies Experts provide their initial thoughts on the Zoom acquisition of Five9 and the impacts on the industry. ...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication

Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation

BCStrategies

07/28/2021 - 10:10

Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of...

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Team Collaboration, Business Phone Systems, Unified Communication, conversational AI, Uniphore, Jacada

TalkingHeadz Podcast: Davide Petramala and Laura Faughtenberry of Avaya OneCloud CPaaS

Dave Michels

07/26/2021 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Davide Petramala, Laura Faughtenberry, Avaya OneCloud CPaaS

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

BCStrategies

07/23/2021 - 10:10

GoContact’s cloud-native CCaaS platform includes integrated omnichannel and artificial intelligence (AI) solutions. Terms were not disclosed.

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact

TalkingHeadz Podcast: Aurangzeb Khan of Jabra

Dave Michels

07/21/2021 - 10:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Aurangzeb Khan

Zoom to Acquire Five9

BCStrategies

07/19/2021 - 09:08

The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with...

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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication

Yealink Announces Intelligent Speaker MSpeech for Microsoft Teams

BCStrategies

07/18/2021 - 10:56

Yealink and TrueConf have announced the completion of joint interoperability testing and the successful certification of Yealink video conferencing terminals that are...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Audio & Video Conferencing, Phones, Headsets & Hardware, WebRTC, Wireless Networks (Wi-Fi), Mobile Devices