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Communications Enabled IoT: Shifting the Focus from Tools to Solutions

Tom Brannen

12/13/2019 - 13:59

CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. As an industry, we have seen it evolve from...

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Unified Communication, Team Collaboration, UCaaS, Hybrid Cloud, Contact Centers, Business Process & Workflows (CEBP), Technology, Internet of Things, IoT, CPaaS, iPaaS, contact center, Mitel, Five9, whendu

SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Center Solutions to SYNNEX’ US Channel Partners

BELMONT, Calif.--(BUSINESS WIRE)-- #RingCentral--RingCentral and SYNNEX will bring a new wave of cloud communications and contact center solutions to SYNNEX’ US

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Audio & Video Conferencing, Contact Centers, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Manufacturing, Media/Publishing, Retail & Distribution, Technology, Transportation

Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project

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Infrastructure, Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Professional Services, Technology

2600Hz KAZOO – The UC Platform Behind the IT/Communications Convergence Solution

Phil Edholm

09/24/2019 - 10:45

I came away from KAZOOcon with a confirmation of the rapid acceleration of converging the IT solutions that manage our business processes with the next generation of...

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), SaaS, Cloud Apps, Technology, KAZOOcon, 2600Hz

Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to New IDC Spending Guide

FRAMINGHAM, Mass.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/CX?src=hash" target="_blank">#CX</a>--Worldwide spendin

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), Banking and Investment, Healthcare, Manufacturing, Retail & Distribution, Technology

Product Innovation, Significant Customer Wins Position Talkdesk for Continued Industry Momentum In 2019

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced a massive move forward in its commitme

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ContactEngine Teams Up with TELUS to Increase Customer Engagement and...

ContactEngine - the Customer Engagement Hub technology - announces deal with TELUS - one of Canada's largest telecommunications companies - to increase custo

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Infrastructure, Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Business Process & Workflows (CEBP), SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Healthcare, Insurance, Media/Publishing, Retail & Distribution, Technology

Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences

MINNEAPOLIS--(BUSINESS WIRE)--HITEC 2019 - Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with th

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Government, Hospitality, Manufacturing, Professional Services, Retail & Distribution, Technology

NewNet and Bleu Announce Plans to Collaborate on Innovative, Next...

NewNet Secure Transactions and Bleu are working to develop innovative payment systems which offer localized offerings as well as enhanced and lower cost paym

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Mobility, Infrastructure, Team Collaboration, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Manufacturing, Retail & Distribution, Technology

Startek and Aegis Recognized as One of the World’s Best Outsourcing Providers by IAOP®

GREENWOOD VILLAGE, Colo. & MUMBAI, India--(BUSINESS WIRE)--Startek and Aegis Recognized as One of the World’s Best Outsourcing Providers by IAOP®

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Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, Business Process & Workflows (CEBP), Manufacturing, Professional Services, Retail & Distribution, Technology

FiberLight Automates Network Operations with Blue Planet

HANOVER, Md. & ALPHARETTA, Ga.--(BUSINESS WIRE)--FiberLight selected automation software from Blue Planet, a division of Ciena.

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Infrastructure, Team Collaboration, Business Process & Workflows (CEBP), Quality of Service (QOS), Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Education, Government, Manufacturing, Media/Publishing, Professional Services, Retail & Distribution, Technology

9 Ways Your Aging Phone System is Putting Business Success On Hold

Intermedia

03/21/2019 - 12:00

In this brief, learn about the ways your aging phone system is harming your business and how many companies have already moved to the cloud to combat these problems.

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