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    Leveraging the Cloud for Customer Service Innovation
    Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study

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    Broadvoice Launches GoContact Cloud Contact Center Solution in North America
    GoContact, CCaaS, Broadvoice®
    Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace
    Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
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    Leveraging the Cloud for Customer Service Innovation
    Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study

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    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
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    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
    Mitel on its Intent to Inquire Unify
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    Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson

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    Martin Bitzinger, Atos, Unify
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    Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson
    Broadvoice Launches GoContact Cloud Contact Center Solution in North America
    GoContact, CCaaS, Broadvoice®
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Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

By
BCStrategies
-
01/09/2023 - 07:00
New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign

Consilium Customer Engagement Platform Software Products are now Orderable from Genesys AppFoundry

By
BCStrategies
-
07/08/2022 - 11:06
Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace.
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium’s AI-powered Customer Engagement Platform (CEP)

Consilium and SAP Embark on Partnership to Accelerate CX Technology Initiatives

By
BCStrategies
-
03/01/2022 - 14:37
Consilium becomes a SAP PartnerEdge Partner to expand SAP-Centric IP and CX solutions.
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), SAP PartnerEdge partner

Consilium Partners with Non-Profit Organizations to Advance their Missions

By
BCStrategies
-
12/09/2021 - 10:00
In the developing world, Consilium’s UniAgent Mobile has made it possible for over 5,000 work-from-home agents per month to return to work and remain employed by...
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniAgent Mobile

Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers

By
BCStrategies
-
07/28/2021 - 14:34
QA and Training for Home-Based and Cisco Mobile Agents
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium UniRSM™ 9.0

XM + CX = An Obvious Partnership

By
Blair Pleasant
-
06/17/2021 - 10:17
Qualtrics and Genesys just announced a new partnership, combining Qualtrics’ Experience Management (XM) capabilities with Genesys’ customer experience (CX) and contact...
Tags
All Tags:
Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers, Experience Management (XM), Qualtrics, customer experience (CX), Genesys
TalkingHeadz Podcasts

TalkingHeadz Podcast: Rowan Trollope of Five9

By
Dave Michels
-
06/10/2021 - 10:36

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center, Customer Relationship Management (CRM), Contact Centers, WebRTC, Rowan Trollope, Five9

Unisys to Acquire Unify Square for $152.5 Million, Creating the Most Advanced and Flexible Enterprise-wide Solution to Optimize the Collaboration Experience

By
BCStrategies
-
06/04/2021 - 10:00
The transaction will enable Unisys to leverage Unify Square’s Unified Communications as a Service (UCaaS) offerings to help advance its experience-focused digital...
Tags
All Tags:
Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Technology, Professional Services

Consilium Announces Global Availability of Consilium Cisco SolutionsPlus and Expanded New Uni Product Offers

By
BCStrategies
-
05/20/2021 - 10:01
Consilium’s Uni™ products are now globally orderable on Cisco’s Global Price List (GPL) in the Americas, EMEAR and APJC
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s Uni™ products

Recent Contact Center News

By
Blair Pleasant
-
05/11/2021 - 10:16
There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...
Tags
All Tags:
Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers

Aspect Software Announces Merger with Noble Systems

By
BCStrategies
-
05/10/2021 - 16:05
New combined company will expand its global reach in the Customer Experience technology space
Tags
All Tags:
Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Customer Relationship Management (CRM), Contact Centers, WebRTC

Consilium Transforms AI-Enabled CX with launch of UniCh.AI Conversational Bots

By
BCStrategies
-
03/08/2021 - 12:42
Conversational AI and Virtual Assistant Bots for Contact Centers
Tags
All Tags:
Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium UniCh.AI
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