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Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

BCStrategies

01/09/2023 - 07:00

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign

Consilium Customer Engagement Platform Software Products are now Orderable from Genesys AppFoundry

BCStrategies

07/08/2022 - 11:06

Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace.

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium’s AI-powered Customer Engagement Platform (CEP)

Consilium and SAP Embark on Partnership to Accelerate CX Technology Initiatives

BCStrategies

03/01/2022 - 14:37

Consilium becomes a SAP PartnerEdge Partner to expand SAP-Centric IP and CX solutions.

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), SAP PartnerEdge partner

Consilium Partners with Non-Profit Organizations to Advance their Missions

BCStrategies

12/09/2021 - 10:00

In the developing world, Consilium’s UniAgent Mobile has made it possible for over 5,000 work-from-home agents per month to return to work and remain employed by...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniAgent Mobile

Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers

BCStrategies

07/28/2021 - 14:34

QA and Training for Home-Based and Cisco Mobile Agents

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium UniRSM™ 9.0

XM + CX = An Obvious Partnership

Blair Pleasant

06/17/2021 - 10:17

Qualtrics and Genesys just announced a new partnership, combining Qualtrics’ Experience Management (XM) capabilities with Genesys’ customer experience (CX) and contact...

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Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers, Experience Management (XM), Qualtrics, customer experience (CX), Genesys

TalkingHeadz Podcast: Rowan Trollope of Five9

Dave Michels

06/10/2021 - 10:36

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Infrastructure, Mobility, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center, Customer Relationship Management (CRM), Contact Centers, WebRTC, Rowan Trollope, Five9

Unisys to Acquire Unify Square for $152.5 Million, Creating the Most Advanced and Flexible Enterprise-wide Solution to Optimize the Collaboration Experience

BCStrategies

06/04/2021 - 10:00

The transaction will enable Unisys to leverage Unify Square’s Unified Communications as a Service (UCaaS) offerings to help advance its experience-focused digital...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Technology, Professional Services

Consilium Announces Global Availability of Consilium Cisco SolutionsPlus and Expanded New Uni Product Offers

BCStrategies

05/20/2021 - 10:01

Consilium’s Uni™ products are now globally orderable on Cisco’s Global Price List (GPL) in the Americas, EMEAR and APJC

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s Uni™ products

Recent Contact Center News

Blair Pleasant

05/11/2021 - 10:16

There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...

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Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers