New tools and capabilities will help relieve some of the stress in our professional and personal lives.
The quality of the ML prediction is only as good as the underlying data set and the quality of the data sets for which prediction is to be made.
Partner ecosystem continues to experience notable growth
I’ve given some thought to which companies would be good acquisition targets, and Avaya came to mind.
Agility of Talkdesk cloud solutions make the shift to at-home agents and implementing a mobile workforce a fast, simple and seamless process
This new platform feature allows for easy and seamless agent-to-agent and agent-to-manager communication. Room 303 is built directly into TCN’s software, making...
New AI-powered solution lets brands understand every corner of contact center performance, compare to industry benchmarks for the first time, and improve key metrics...
Solution for Teams and voice communications features business messaging, AI speech analytics, voice recording, and advanced reporting and user management.
Governing Body for the Borough of Sefton Increases Multi-channel Communication to Speed Up First-call Resolution and Create a Rich Citizen Experience