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CEO Jeff Storey kicked off the event explaining how Lumen moved from being a telecom company to a technology company, noting that emerging applications require a new...

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Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN), Lumen Analyst and Consultant Forum

Lumen

Our company was born of the 4th Industrial Revolution

Lumen is a multinational technology company that enables companies to capitalize on emerging...

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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN)

Vendor Profile

3CLogic Announces Enhanced SMS Capabilities for ServiceNow in Upcoming Spring Release

BCStrategies

01/26/2022 - 00:00

Cloud Call Center provider to complement voice solution with new two-way SMS, advanced text routing, and integrated reporting features.

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Unified Communication, Contact Centers, SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), 3CLogic, ServiceNow, SMS

Fuze Releases Platform Updates to Strengthen Evolving Hybrid Worker Needs

BCStrategies

01/07/2022 - 07:00

New capabilities, including chat-based routing for Fuze Contact Center, enhance productivity and collaboration across distributed teams.

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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud

Fuze Unveils Fuze 7, the Next Evolution for Fuze Desktop

BCStrategies

12/17/2021 - 12:13

Latest version to enhance hybrid worker communications experiences with new desktop application features. The next generation platform gives users access to faster...

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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Fuze 7

Dialpad Meetings Enhancements and Poly Partnership Optimizes the Room Experience for Hybrid Workforces

BCStrategies

12/15/2021 - 12:31

Best-of-breed video and audio quality from Poly combine with leading cloud communications solutions from Dialpad to seamlessly connect companies through one-app-to-tap.

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Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Audio & Video Conferencing, SaaS, Cloud Apps

8x8 To Acquire Fuze

BCStrategies

12/02/2021 - 08:00

Deal accelerates 8x8 XCaaS innovation and global enterprise momentum for integrated cloud communications and contact center solution.

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Team Collaboration, Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 XCaaS™

LiveVox Partners with AppSmart, Continues to Build Channel Momentum

BCStrategies

12/01/2021 - 09:26

Strategic partnership extends the reach of LiveVox’s fully integrated, cloud-based contact center solutions, providing a “land and expand” sales opportunity for AppSmart...

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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, SaaS, Cloud Apps, Contact Centers, LiveVox, cloud-based contact center, AppSmart®

Nectar Expands Modern Collaboration Support Portfolio with Zoom Analytics Tool

BCStrategies

11/23/2021 - 08:00

The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption...

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Team Collaboration, Unified Communication, Infrastructure, Configuration, Monitoring, Operations (BCOM), Contact Centers, SaaS, Cloud Apps, Audio & Video Conferencing, Nectar for Zoom, unified communications as a service (UCaaS)