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Talkdesk Analyst Summit 2024

Blair Pleasant

12/05/2024 - 12:59

Southern hospitality meets AI agents for CX

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Talkdesk Autopilot, Talkdesk Copilot, Talkdesk CX Analytics, Talkdesk CX solutions, Agentic AI

Five9 CX Summit and The New CX

Blair Pleasant

11/20/2024 - 11:41

The theme of the event was “The New CX.” The power behind the New CX is the expansion of the Five9 Genius AI suite with the new Five9 AI Agents.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Five9, Five9 Genius AI suite, Five9 AI Agents, Five9 Intelligent Virtual Agents (IVA), genAI-based “Agentic AI”, AI Agents

Adapting to Change – the 2024 NICE Analyst Summit

Blair Pleasant

11/04/2024 - 08:22

Businesses that don’t transform their operations will be left behind, while more nimble organizations that embrace change and evolve will win out in the “survival of the...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Analyst Summit, NICE CXone Mpower, NICE CXone

NICE Value Realization Services – Helping Customers Realize Success

Blair Pleasant

10/16/2024 - 17:58

NICE Value Realization Services (VRS) – how NICE provides a range of services to help organizations enable smooth migrations and CX transformation.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Value Realization Services (VRS), NICE CXone, NICE Mpower

Enterprise Connect AI – The Inaugural Event

Blair Pleasant

10/07/2024 - 15:10

The inaugural Enterprise Connect AI (ECAI) show in Santa Clara, CA was heavy on customer use cases and experiences.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect AI (ECAI), AI (artificial intelligence), Agentic AI, Google Customer Engagement Suite, Unified Customer Experience Management (UCXM), Nextiva, Cognigy

Verint Engage 2024 – AI Business Outcomes, Now

Blair Pleasant

10/02/2024 - 16:24

A big focus of the event was highlighting the business outcomes customers have attained from Verint’s AI bots.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Verint Open Platform, Verint Da Vinci AI, Dan Bodner, Verint Wrap-Up Bot, Verint Coaching Bot, Verint Agent Copilot Bots, Verint Knowledge Automation Bot

How to Go from Digital “Eh” to Digital “Wow”

Blair Pleasant

09/19/2024 - 15:11

Organizations must develop digital engagement strategies. By balancing the needs of both the consumer and the business, you can boost agent productivity, enhance CX, and...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Five9, Unlocking Success: Strategies for Digital Channel Mastery in Contact Centers

NICE Enters the UCaaS Market with 1CX

Blair Pleasant

06/17/2024 - 10:16

With 1CX, NICE now offers a complete integrated UCaaS and CCaaS offering.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Interactions 2024, AI (artificial intelligence), NICE 1CX, UCaaS, CCaaS, NICE CXone, RingCentral

NICE Interactions 2024 - CX AI Realized

Blair Pleasant

06/14/2024 - 10:23

NICE presented its vision for the future – the company has long been at the forefront of innovation, and there was certainly plenty to showcase at Interactions 2024.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Barak Eilam, NICE Interactions 2024, AI (artificial intelligence), Enlighten Copilot, NICE CXone, Mpower, Optus Cloud Contact, 1CX

Watch This Space Podcast: The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint

Jon Arnold

06/12/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine shared insights from recent events with Zoom and Verint – two companies going all-in with AI.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, AI (artificial intelligence)

Zoholics 2024

Blair Pleasant

06/10/2024 - 15:38

At Zoholics, Zoho’s annual customer event, attendees gathered to hear about Zoho’s products and updates, and to network with other Zoho users.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Zoholics 2024, AI (artificial intelligence), Zoho, Sridhar Vembu, CRM for Everyone, Zia, Zoho WorkDrive

Verint Analyst Days – All About CX Automation

Blair Pleasant

05/28/2024 - 16:12

Verint has been on a mission to deliver AI business outcomes by increasing CX automation in the contact center to lower costs while improving the customer experience,...

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