RingCentral Endorses Cato Networks Answering Key SD-WAN Reliability Questions

By
Phil Edholm
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02/13/2019 - 08:50

Whenever I talk to telecom groups and organizations about running their critical apps across SD-WAN, at some point the tough question gets popped: "Do you think SD-...

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Unified Communication, UCaaS, Hybrid Cloud, SD-WAN, unified communications as a service (UCaaS)

Tech Data Launches Cloud Solutions Factory to Meet Digital Transformation Needs

CLEARWATER, Fla.--(BUSINESS WIRE)--Tech Data (Nasdaq: TECD) today announced the launch of Cloud Solutions Factory, a new global portfolio of end-to-end cloud so
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Infrastructure / Operations, Unified Communication, Instant Messaging & Presence (IM), Energy and Utilities, Manufacturing, Technology

Alcatel-Lucent Enterprise and Connex19 – Mapping Out the Next 100 Years

By
Jon Arnold
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02/11/2019 - 13:59

Last week, I attended my first Alcatel event in far-away, uber-luxe Monaco. The analyst event was actually a coda to a week-long sales event which we didn’t attend,...

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Collaboration, Infrastructure / Operations, Unified Communication, UCaaS, Hybrid Cloud, Phones, Headsets & Hardware, Artificial Intelligence (AI), Rainbow

BCStrategies' Impressions of ENGAGE

By
Jim Burton
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02/07/2019 - 23:28
In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company'...
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud

RingCentral Secures Two New Government Contracting Vehicles for State, Local & Education Clients

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/RingCentral?src=hash" target="_blank"gt;#RingCentrallt;/agt;--RingC
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Mobility, Collaboration, Unified Communication, Contact Centers, Education, Government, Technology

TNS Expands its Secure Cloud Connect Service with Connectivity to Azure

RESTON, Va.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/azure?src=hash" target="_blank"gt;#azurelt;/agt;--Financial markets par
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Infrastructure / Operations, Quality of Service (QOS), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Manufacturing, Retail & Distribution, Technology

Avaya Announces First Quarter Fiscal 2019 Reporting Date

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) today announced that it plans to report financial results for the first quarter of fisca
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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Banking and Investment, Technology

RingCentral Secures NASPO ValuePoint Cloud Services Cooperative Agreement Enabling Streamlined Procurement for State, Local & Education Clients

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/cloud?src=hash" target="_blank"gt;#cloudlt;/agt;--Public sector cli
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Mobility, Collaboration, Unified Communication, Contact Centers, Education, Energy and Utilities, Government, Technology

By Light Researcher Discovers Technique to Bypass Microsoft Application Tool

ARLINGTON, Va.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/CLM?src=hash" target="_blank"gt;#CLMlt;/agt;--A By Light security re
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Infrastructure / Operations, Government, Manufacturing, Professional Services, Technology

Avaya – Simplifying Intelligent Experiences

By
Blair Pleasant
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01/31/2019 - 14:27

There were several announcements made, but the one that resonated the most with me was the new branding and naming conventions. With the theme of simplification, the...

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Contact Centers, UCaaS, Hybrid Cloud, Avaya OneCloud, Avaya Engage, Avaya Intelligent Experiences (Avaya IX)

Motorola Solutions Selects Federos’ Software-Defined Operations Platform to Power Managed Services Operations

FRISCO, Texas--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/Assure1?src=hash" target="_blank"gt;#Assure1lt;/agt;--Motorola Soluti
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Infrastructure / Operations, Collaboration, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Energy and Utilities, Retail & Distribution, Technology

Global Blockchain in Telecom Market Report 2019: Analysis & Trends & Industry Forecasts, 2015-2027 - ResearchAndMarkets.com

DUBLIN--(BUSINESS WIRE)--The "Global Blockchain in Telecom Market Analysis & Trends - Industry Forecast to 2027" report has been added to Rese
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Infrastructure / Operations, Collaboration, Customer Relationship Management (CRM), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Manufacturing, Professional Services, Technology

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and Artificial Intelligence Solutions to Boost Sales

BELMONT, Calif.--(BUSINESS WIRE)--lt;a href="https://twitter.com/hashtag/AI?src=hash" target="_blank"gt;#AIlt;/agt;--Insureon selects RingCe
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, Configuration, Monitoring, Operations (BCOM), Insurance, Technology

What Small Businesses Really Want From their Unified Communications System

By
Sangoma Technologies
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01/30/2019 - 12:14
More and more small businesses are considering deploying a Unified Communication (UC) system as their business phone system. Before we get to why, it...
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Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Technology, UC, cloud communications

What to say When Your CEO Asks “Why Don’t We Have AI?”

By
Jon Arnold
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01/30/2019 - 08:37

Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...

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Infrastructure / Operations, Unified Communication, Contact Centers, Artificial Intelligence (AI), customer experience (CX)

The Huddle Storm of 2019

By
Dave Michels
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01/29/2019 - 14:53

No matter which stat you use, there are a lot more analog (offline) meeting rooms than digital meeting rooms. That’s because digital rooms are expensive and...

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Unified Communication, Audio & Video Conferencing, None, Polycom Studio USB Video Bar, Polycom Studio

Unlocking Hidden Value In Communications; Talk To Customers Their Way

By -
01/24/2019 - 12:51
Learn six key business outcomes by adopting a holistic-communications strategy, real world examples of how different businesses are using CPaaS today...
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Collaboration, Infrastructure / Operations, Unified Communication, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Quality of Service (QOS), Technology

The Cloud Contact Center: Delivering an All-In-One Customer Experience

By -
01/24/2019 - 12:49
Learn about the three trends giving shape to contact center transformations, how the cloud enables advanced contact center capabilities necessary for...
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Collaboration, Infrastructure / Operations, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Technology

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