Genesys Xperience19 - graphic 1

Genesys Xperience19

By
Blair Pleasant
-
06/25/2019 - 12:18

With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.

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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, Technology, Artificial Intelligence (AI), Genesys Xperience19

New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of Their Contact Center

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA), today published a global survey of nearly 2,800 IT and business decision leaders from 1
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Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Professional Services, Technology

Ingate Wins EFICASIA Contact Center Business in Mexico

Ingate SBCs selected by EFICASIA to enable a SIP trunk deployment in Mexico, dramatically reducing the time to provision new inbound campaigns from days to j

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Infrastructure / Operations, Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, SIP Trunking, MPLS, Banking and Investment, Government, Healthcare, Retail & Distribution, Technology

Hewlett Packard Enterprise Delivers Innovations to Drive the Next Wave of Intelligent Edge Adoption

LAS VEGAS--(BUSINESS WIRE)--Hewlett Packard Enterprise Delivers Innovations to Drive the Next Wave of Intelligent Edge Adoption
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), SaaS, Cloud Apps, Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Energy and Utilities, Healthcare, Manufacturing, Retail & Distribution, Technology

BluIP Announces Launch of First Customer Utilizing Artificial...

Undetectable artificial intelligence has customers having real conversations with virtual agents

(PRWeb June 18, 2019)

Read the full story at

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Mobility, Infrastructure / Operations, Unified Communication, Telephony (VoIP, AA, IVR), SIP Trunking, MPLS, Education, Healthcare, Hospitality, Manufacturing, Retail & Distribution, Technology

Windstream Enterprise Announces Re-Launch of Virtual PBX for Hospitality Industry at HITEC

LITTLE ROCK, Ark.--(BUSINESS WIRE)--Windstream Enterprise, a leading provider of advanced network communications, will announce that it is re-launching its Virt
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Software Defined Networking (SDN), Wireless Networks (Wi-Fi), Mobile Devices, Hospitality, Manufacturing, Professional Services, Technology

Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences

MINNEAPOLIS--(BUSINESS WIRE)--HITEC 2019 - Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with th
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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Government, Hospitality, Manufacturing, Professional Services, Retail & Distribution, Technology

Avaya Intelligent Hotel Room Experience Puts Guests in Complete Control with Customizable Digital Concierge

MINNEAPOLIS--(BUSINESS WIRE)--HITEC 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaborat
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Infrastructure / Operations, Collaboration, Unified Communication, Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Banking and Investment, Government, Hospitality, Manufacturing, Professional Services, Retail & Distribution, Technology

Broadband Hospitality to Demonstrate New Interactive Platform Features...

Live video concierge and over-the-top (OTT) streaming content access available through interactive TV and mobile applications.

(PRWeb June 17, 2019)

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Mobility, Infrastructure / Operations, Wireless Networks (Wi-Fi), Mobile Clients, Banking and Investment, Hospitality, Media/Publishing, Technology

Sierra Wireless Announces Strategic Collaboration with Microsoft to Develop One of the Industry’s First Full-Stack IoT Solutions

VANCOUVER, British Columbia--(BUSINESS WIRE)--Sierra Wireless edge-to-cloud solutions integrated with Microsoft Azure IoT Central will simplify and accelerate t
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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Fixed-Mobile Convergence (FMC), Configuration, Monitoring, Operations (BCOM), Manufacturing, Technology

CallCabinet Partners with Call Journey for Groundbreaking SaaS Contact...

Solution enhances the Customer Experience by enabling the extraction of rich, actionable insights from call recordings

(PRWeb June 11, 2019)

Re

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Collaboration, Unified Communication, Contact Centers, SaaS, Cloud Apps, Technology

Red Box Voice Capture Capabilities Coming to Microsoft Dynamics 365 Sales Insights Through New Technology Integration

LONDON and NEW YORK, June 10, 2019 /PRNewswire/ -- Red Box, a leading platform for voice, today announces that it has been selected as a Preferred Telephony

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Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Customer Relationship Management (CRM), Banking and Investment, Government, Technology

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