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Watch This Space Podcast: East Meets West - Is It Still Customer Service if They Don’t Want You?

Jon Arnold

09/12/2023 - 00:00

In this episode, BCStrategies' Jon Arnold and Chris Pine raise some darker realities of how customer service is evolving, and how transformative technologies like AI can be a double-edged sword,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, customer service

Watch This Space Podcast: East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G

Jon Arnold

08/11/2023 - 00:00

In the August episode, the main topic was Jon's experience at the Mobile World Congress event in Shanghai, with some sidebars to his broader impressions of going to China for the first time.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, 5G

Watch This Space Podcast: Act III for Avaya - Why We Think They May Succeed, and Is It Too Late to Push Back on Big Tech?

Jon Arnold

07/10/2023 - 00:00

The July episode ended up being mostly about Avaya's ENGAGE event. Given how interesting Avaya’s situation has become – the discussion also reflected on the broader state of technology, and how...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Avaya

Watch This Space Podcast: How Five9 is Using AI to Re-Think Customer Service, Generational Changes for Automation, and Robotics of the Mind

Jon Arnold

06/14/2023 - 00:00

The June episode starts with Jon's takeaways from Five9’s analyst event in Porto, Portugal, with a parallel discussion about how Five9 is using AI to transform customer service.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Five9, Artificial Intelligence (AI)

Watch This Space Podcast: Conference Roundup and AI Anxiety - Extreme Networks, Fenway Park Experience and VON Evolution

Jon Arnold

05/20/2023 - 00:00

Our May episode takes BCStrategies' Jon Arnold and Chris Pine to Boston and New York: takeaways from Extreme Networks’ analyst event, and Jeff Pulver’s VON reboot.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Extreme Networks, VON Evolution, Artificial Intelligence (AI)

TalkingHeadz Podcast: Brad Hintze of Crestron

Dave Michels

04/17/2023 - 07:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Brad Hintze, Crestron

Watch This Space Podcast: Conference Roundup - 8x8, Enterprise Connect, VON Evolution, HPE Aruba - and the State of Enterprise Communications

Jon Arnold

04/11/2023 - 10:41

Our April episode serves as a roundup of recent and upcoming events on our calendar, namely 8x8, Enterprise Connect, VON Evolution and HPE Aruba. Chris and Jon also review the current state of...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, 8x8, Enterprise Connect, VON Evolution, HPE Aruba, Enterprise Communications

Watch This Space Podcast: Future of Work Expo Review - ChatGPT, Hybrid Working, AR/VR, Contact Center Realities and More

Jon Arnold

03/09/2023 - 00:00

Over the course of three days the Future of Work Expo had 18 sessions, dozens of speakers, and a very engaged audience.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Future of Work Expo, ChatGPT, Hybrid Working, AR/VR, contact center

TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel

Dave Michels

02/20/2023 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, David Petts, Mitel

Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study

Jon Arnold

02/05/2023 - 00:00

Jon is returning as Chair for Future of Work Expo in Ft. Lauderdale, and Chris will be active there too, so with the event fast-approaching, we started this episode with a preview of what to...

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TalkingHeadz Podcast: Michael Beckley, Founder and CTO of Appian

Dave Michels

01/24/2023 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Michael Beckley, Appian

Watch This Space Podcast: Our 2023 Outlook - High Hopes for AI, But Analog Tech is Still Cool

Jon Arnold

01/18/2023 - 00:00

We haven’t had this much economic uncertainty in many years, making the outlook more about survive than thrive, but also with a sense of promise for AI in this Watch This Space podcast.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, AI, Artificial Intelligence (AI)