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Integration Consternation: Optimizing Your Contact Center Approach

Kevin Kieller

07/12/2024 - 10:14

Is the traditional backend integration of your contact center to your other applications the best approach? How does this help you integrate with in-house developed...

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Contact Center CX Integration

NICE Enters the UCaaS Market with 1CX

Blair Pleasant

06/17/2024 - 10:16

With 1CX, NICE now offers a complete integrated UCaaS and CCaaS offering.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Interactions 2024, AI (artificial intelligence), NICE 1CX, UCaaS, CCaaS, NICE CXone, RingCentral

NICE Interactions 2024 - CX AI Realized

Blair Pleasant

06/14/2024 - 10:23

NICE presented its vision for the future – the company has long been at the forefront of innovation, and there was certainly plenty to showcase at Interactions 2024.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Barak Eilam, NICE Interactions 2024, AI (artificial intelligence), Enlighten Copilot, NICE CXone, Mpower, Optus Cloud Contact, 1CX

Watch This Space Podcast: The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint

Jon Arnold

06/12/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine shared insights from recent events with Zoom and Verint – two companies going all-in with AI.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, AI (artificial intelligence)

Zoholics 2024

Blair Pleasant

06/10/2024 - 15:38

At Zoholics, Zoho’s annual customer event, attendees gathered to hear about Zoho’s products and updates, and to network with other Zoho users.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Zoholics 2024, AI (artificial intelligence), Zoho, Sridhar Vembu, CRM for Everyone, Zia, Zoho WorkDrive

Verint Analyst Days – All About CX Automation

Blair Pleasant

05/28/2024 - 16:12

Verint has been on a mission to deliver AI business outcomes by increasing CX automation in the contact center to lower costs while improving the customer experience,...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Verint Analyst Days 2024, workforce engagement management (WEM), Verint Workforce Optimization (WFO), Dan Bodner, CX Automation, Verint Da Vinci AI

Watch This Space Podcast: The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration

Jon Arnold

05/08/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine explored what technology innovation looks like both in physical and virtual spaces.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, ISC West, workplace security, smart buildings

Watch This Space Podcast: Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?

Jon Arnold

04/09/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine talk about Enterprise Connect, how AI has become the main focus of the event, and how the communications technology space has been radically transformed so...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Enterprise Connect, Artificial Intelligence (AI)

Enterprise Connect 2024—A Whirlwind of AI and More

Blair Pleasant

04/02/2024 - 10:56

Enterprise Connect was a whirlwind of information, networking, and non-stop meetings.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect 2024

Watch This Space Podcast: Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?

Jon Arnold

03/18/2024 - 07:00

BCStrategies' Jon Arnold and Chris Pine reflect on key highlights from the recent Future of Work Expo, where Jon serves as event Chair, and Chris was both a speaker and a moderator.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Future of Work Expo, Artificial Intelligence (AI)

A Tale of Three Conferences

Blair Pleasant

03/14/2024 - 08:50

I attended three analyst conferences – RingCentral, 8x8, and Five9. There was no shortage of content, with tons of new announcements, roadmap insights, and customer...

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