Search Results

B usiness C ommunications S trategies Expert analysis, insights, and opinions Search BC Strategies Welcome to Business Communications Strategies (BCS), your go-to source for expert insights and guidance for enterprise success in Communications and Collaboration. Popular Tags Artificial Intelligence (14) 14 posts CCaaS (4) 4 posts Future of Work (2) 2 posts UCaaS (2) 2 posts Generative AI (2) 2 posts 8x8 (2) 2 posts Follow Us Featured Article Enterprise Connect 2025 – A Farewell to the Gaylord Palms Blair Pleasant 6 days ago 13 min read Quick Picks Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Events Upcoming Events AI Videos Featured Expert New Expert Latest Research Latest Podcasts Latest Podcasts Key takeaways from Enterprise Connect 2025 - Part 2 Mar 28 Takeaways from Enterprise Connect 2025 (part 1) Mar 27 Latest Posts 8x8 Analyst Summit Takeaways – Track Some Mud on the Carpet My favorite line from A Complete Unknown – “ Don’t be afraid to track some mud on the carpet ”. My favorite line – and pretty much... Jon Arnold 30 minutes ago Q&A with Pete Lavache, Avaya CMO and Blair Pleasant, COMMfusion president and principal analyst Expert Blair Pleasant asks questions of Avaya's CMO Pete Lavache Blair Pleasant 4 hours ago Chalice AI: The DeepSeek of Ad Tech In this exclusive interview, Adam Heimlich, Founder and CEO of Chalice AI, breaks down how his company is disrupting the ad tech space by... David Maldow 23 hours ago Unified Communications & Collaboration The Future of Eye Contact in Video Calls: Which of These 3 Methods Works Best? David Maldow 23 hours ago 1 min read Vedubox: The All-in-One LMS with Zoom-Powered Live Classes David Maldow 23 hours ago 1 min read Customer Experience 8x8 Analyst Summit Takeaways – Track Some Mud on the Carpet Jon Arnold 30 minutes ago 8 min read Q&A with Pete Lavache, Avaya CMO and Blair Pleasant, COMMfusion president and principal analyst Blair Pleasant 4 hours ago 6 min read Artificial Intelligence Chalice AI: The DeepSeek of Ad Tech David Maldow 23 hours ago 1 min read RingCentral Analyst Summit 2025 Blair Pleasant Mar 11 4 min read Infrastructure Das AI: The Good, Bad, and Weird from My Week in Berlin Tom Brannen Sep 12, 2024 4 min read The AI Chefs With Kevin Kieller and David Maldow The AI Chefs: AI Kitchen Tools and Inspiration Rodizio Feb 17 The AI Chefs: A Deep Dive into DeepSeek Jan 30 AI Show With Rob Scott and Kevin Kieller AI Show - The Fifth Industrial Revolution and Why AI is Reshaping Everything Nov 27, 2024 AI Show - Is Ambient AI Watching You? The Rise of 'Always-on' Technology Nov 15, 2024

Experts BC Strategies Expert analysis, insights, and opinions We are a collection of experienced, independent analysts, consultants, and thought leaders focused on unified communications, customer experience, artificial intelligence and other technologies associated with effective business communications and collaboration. Together we participate as presenters and panelists in major communication and collaboration industry events, create hundred of articles, blog posts, and videos every year, have deep industry relationships with every significant vendor, have a combined social media reach of 250,000+ LinkedIn followers and 400,000+ X (Twitter) followers. Jim Burton Dave Michels Blair Pleasant Jon Arnold Stephen Leaden Kevin Kieller Joseph Williams David Danto Melissa Swartz Evan Kirstel David Smith Nicolas de Kouchkovsky Chuck Lear Robert Harris Elizabeth English Tom Brannen Chuck Vondra Ted Colton Martha Buyer David Maldow Our Experts

Latest Events BC Strategies Expert analysis, insights, and opinions Recent Events Inside Enterprise Connect 2025: Conversations, Insights, and Industry Trends A Farewell to the Gaylord Palms In this article, BCStrategy Expert Blair Pleasant covers key announcements and news, and offering valuable insights through informative vendor interviews she conducted at Enterprise Connect 2025. Read More A Congregation of Thoughts Read BCStrategy Expert Kevin Kieller's high-level impressions and takeways from Enterprise Connect 2025. Read More Key Takeaways - Part 1 Join BCStrategies Experts Kevin Kieller, David Danto, Thomas Brannen, Jon Arnold, Melissa Swartz, Robert Harris, and Steve Leaden as they share their key takeaways from Enterprise Connect 2025, highlighting the most surprising revelations, compelling insights, and overarching themes shaping the event. View Here Key Takeaways - Part 2 In this podcast, BCStrategies Experts Blair Pleasant , David Maldow , and Martha Buyer discuss their key takeaways and insights from Enterprise Connect 2025, offering thoughtful observations on the event's most impactful moments. View Here

About BC Strategies Expert analysis, insights, and opinions Who We Are We are a collection of experienced, independent analysts, consultants, and thought leaders focused on unified communications, customer experience, artificial intelligence and other technologies associated with effective business communications and collaboration. We provide multi-perspective insights for vendors, enterprises and industry professionals. We offer advisory, research, custom content creation, and strategic services.

Terms & Conditions BC Strategies Expert analysis, insights, and opinions Terms & Conditions 1. Acceptance of Terms By accessing and using this website (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Site. 2. Use of the Site You agree to use the Site only for lawful purposes. You agree not to engage in any conduct that restricts or inhibits any other user from using or enjoying the Site. You agree not to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable4 material of any kind. You are responsible for ensuring that all information you provide to us is accurate and complete. 3. Intellectual Property All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of BCStrategies and/or EnableUC Inc. or its licensors and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or modify any content from this Site without our express written permission. 4. Limitation of Liability This Site is provided on an "as is" and "as available" basis. BCStrategies and EnableUC Inc. makes no warranties or representations about the accuracy or completeness of the content on this Site. To the fullest extent permitted by law, BCStrategies and/or EnableUC Inc. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use this Site. 5. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario. 6. Changes to Terms BCStrategies and/or EnableUC Inc. reserves the right to modify these Terms at any time. We will post any changes on this page, and your continued use of the Site after such changes have been posted will constitute your acceptance of the revised Terms. 7. Privacy Policy Your use of this Site is also subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy . 8. Contact Information If you have any questions about these Terms, please contact us at: BCStrategies c/o EnableUC Inc. 1235 Priory Court Oakville, Ontario L6M 1B5 Canada contactus@enableuc.com (647) 258-7460 Effective Date: April 4, 2025

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As an independent industry analyst with over 30 years of experience, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary focus areas are Contact Center, Customer Experience, Unified Communications and Collaboration, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more. Named one of the top 50 CX Influencers in 2024, she is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving CX and UCC markets. Blair’s blogs and articles can be found on www.bcstrategies.com and nojitter.com . You can find her on LinkedIn and X . Featured Expert BC Strategies Expert analysis, insights, and opinions Featured Expert: Blair Pleasant

Services BC Strategies Expert analysis, insights, and opinions What We Offer Multiple Experts provide advisory and strategic product positioning guidance in Communications, Collaboration, Contact Center and Artificial Intelligence Product positioning and messaging refinement A renewable quarterly program with two levels providing regular cadence, continual messaging, reinforcement from multiple respected voices along with on-demand advisory services Market Awareness Program (MAP) Increase the ROI on your event sponsorship by having BCStrategies Experts attending and presenting a significant portion of independent content at many industry events Event Accelerator (EA) Engage our leading collection of independent analysts and consultants to create, refine, convey and amplify your message For more information, please fill out the form below: First name* Last name* Company name Email* Phone What type of services are you considering?* Submit

New Expert BC Strategies Expert analysis, insights, and opinions New Expert: David Danto Top 50 Collaboration Industry Thought Leader David has over four decades of delivering successful business outcomes in media and collaboration technology for various firms in the corporate, broadcasting and academic worlds. Successes include: The building/management of the world’s largest commercial Cisco TelePresence ecosystem (at the time & other than within Cisco) for JP Morgan Chase. The design/implementation/operation of global video & audio conferencing facilities, TV and AV facilities and digital signage solutions for Lehman Brothers. The design of TV and radio facilities for Bloomberg, including the development of their revolutionary multi-screen TV format and the design and construction of studios for PBS. The development of the TV & Media Services department for NYU, including the design and implementation of America's first urban, self contained, multi-building university cable TV system using microwave links to cross public rights of way. The design and/or management of multimedia / TV facilities for many organizations, including AT&T, Financial News Network, MTV, NBC, Rutgers University, and many others. Acting as Engineer in Charge for countless commercial and industrial TV productions. David's expertise has been recognized by many premiere industry organizations, serving as The Director of Emerging Technologies for the IMCCA; as an InfoComm Emerging Technology Fellow; as a NAB “Pick-Hits” judge for Broadcast Engineering; and as a repeat judge for the CES Innovation Awards. David is an award-winning blogger and contributor to technology publications, a frequent presenter at conferences, and is a member of many industry advisory boards.

AI Videos BC Strategies Expert analysis, insights, and opinions All AI Videos The AI Chefs: AI Kitchen Tools and Inspiration Rodizio Kevin Kieller & David Maldow Feb 17 The AI Chefs: A Deep Dive into DeepSeek Kevin Kieller & David Maldow Jan 30 The AI Chefs: Red Flag Velvet Cake and Data Donut Holes Kevin Kieller & David Maldow Jan 28 The AI Chefs: AI Potluck and Learning Lasagna Kevin Kieller & David Maldow Dec 26, 2024 AI Show - The Fifth Industrial Revolution and Why AI is Reshaping Everything Kevin Kieller & Rob Scott Nov 27, 2024 AI Show - Is Ambient AI Watching You? The Rise of 'Always-on' Technology Kevin Kieller & Rob Scott Nov 15, 2024 AI Show – Scaling AI for Success and Avoiding ‘Flat Squirrel’ Indecision Kevin Kieller & Rob Scott Nov 8, 2024 AI Show – Hype vs Reality – Unlocking Opportunities with Gurdeep Singh Pall Kevin Kieller & Rob Scott Sep 19, 2024

AI in Action: Insights on Tools, Adoption, and Challenges Another report from Expert Kevin Kieller this time focused on artificial intelligence: AI in Action: Insights on Tools, Adoption, and Challenges. Learn how 47% of organizations are boosting productivity with cutting-edge tools like Canva AI, while overcoming challenges like training (32%) and accuracy (29%). Explore real-world success stories and strategies driving innovation and operational excellence. Whether you’re just starting your AI journey or looking to optimize your current tools, this report is packed with actionable insights to help you stay ahead in a competitive landscape. Download Report Here XR Transformation: Challenges, Use Cases, and the Role of AI Expert Kevin Kieller recently authored this report focused on virtual and artificial reality uses cases, opportunities, and challenges. From the report … “While leading applications like training (36%), collaboration, and customer engagement drive adoption, challenges like cost (38%) and technical complexity (34%) remain hurdles. Discover how AI simplifies adoption (71%) and helps organizations achieve increased productivity, improved quality, and stronger employee engagement.” Download Report Here Latest Research BC Strategies Expert analysis, insights, and opinions Latest Research

Privacy Policy BC Strategies Expert analysis, insights, and opinions Privacy Policy We take your privacy seriously. BCStrategies (operated by EnableUC Inc.) remains committed to respecting your privacy while you use our website. The policy below is applicable to our site visitor information collection practices. Definitions of Terms Any information relating to a natural person is termed "Personally Identifiable Information" (or "PII"). Either indirectly or directly, this information, used in combination with other information available or likely available to a corporate body, is capable and can possibly identify such a person. Information We Collect Unless you choose to fill out and submit your information on our website through our specifically provided forms, interactive live chat features, or other means, BCStrategies does not collect Personally Identifiable Information about you. In order to provide our visitors with a better experience and usability, we do automatically collect certain information. When you visit our website, we collect the operating system you use, your IP address, and the browser you are using in order to provide a better, more personal experience. BCStrategies shall only process the information we receive in order to pursue legitimate business interests to establish communications with possible clients/customers and other persons with general, business-related inquiries. Normal Information Usage About You To improve our website, we use certain information to analyze our site usage. Any Personally Identifiable Information you provide, we use to respond to your inquiry or process an application form you completed on our website. We may also use it to respond to legal process or as required by law in response to a subpoena, law enforcement agency, court order, to take action against any potential threat to the physical safety of a person or any illegal activity. Our Information Sharing Policy We may share your Personally Identifiable Information within BCStrategies, authorized third-party agents in any part of the world, or our business partners for purposes of data enrichment, storage, processing, or to provide services to a transaction that was requested, after ensuring that such entities are they, themselves bound contractually by data privacy obligations. You have the right to know the type of business we disclose your information to on a per request bases. If and when we transfer Personally Identifiable Information outside of the EU, it is either to countries determined by the European Commission to have an adequate level of protection, or have been determined to have in place the appropriate safeguards. Your Privacy Rights Visitors to our site may have certain rights pertaining to their Personally Identifiable Information that are provided under applicable law. These rights are: The right to request access to your Personally Identifiable Information and related processing activities. The right to request that any inaccurate or incomplete Personally Identifiable Information be rectified. The right to request that your Personally Identifiable Information be erased under certain circumstances. The right to request that your Personally Identifiable Information processing be restricted under certain circumstances. The right to object to having your Personally identifiable Information be processed under certain circumstances. The right to receive from us, a controller, your provided Personally identifiable Information in a machine-readable, commonly used format under certain circumstances. The right to report a complaint to a supervisory authority. The right to contact us at any time to withdraw your provided consent. Should you wish to exercise your rights in respect to the articles listed above regarding your Personally Identifiable Information, please use the contact section provided below. As required by law, we will respond to you within the appropriate time. Opt Out and Withdrawal Rights BCStrategies respects your privacy and provides you the option during any information-collection activities to refuse to provide your Personally Identifiable Information. You have the right to opt-out of having your personal information shared with third parties on a per request bases. The option to subscribe / opt-in to new alerts, marketing content, and newsletters, is yours. You can opt-out of such communication options by clicking the link marked "unsubscribe" at the bottom of email newsletters or alerts you have received from us. BCStrategies will respect your wishes and adhere to your communications preferences. Authenticity Responsibility BCStrategies, Inc will not be responsible for the authenticity of the information you provide and it is your duty to ensure the information you provide is authentic. Cookies and other technologies We use cookies on our website. A cookie allows a website to remember who you are by placing a text-only string of information on your computer's hard disk that is transferred to your browser. To review how we use and collect cookie data on our site, please read our Cookie Policy below. Cookie Policy To improve your experience on our site utilizes cookies. Cookies are the common practice of using small files placed in your computer's browser to store user preferences that are unique to your computer and, can only be interpreted by the server that provided them. Cookies, by themselves, do not store personally identifiable information. If you choose to provide personal information via one of our site's features, it may be linked to data contained within a cookie. We use cookie data to enhance the offerings on our site by understanding site usage. When you submit data through forms such as the “Sign Up” form or engage through any chat features, cookies may be set to remember your user details for future correspondence. In some cases, we also use cookies provided by trusted third parties. If you choose to control the cookies you accept, you can do so by adjusting the settings on your browser (see your browser Help for more info). You can set browser options to not receive cookies, as well as delete existing cookies from your browser. Please be advised that disabling cookies may affect the functionality of this site and that if you do not configure your browser you will accept cookies provided by this website. Data Storage and Retention Policy Your Personally Identifiable Information is stored in our databases on servers of cloud-based data management services with which BCStrategies engages. BCStrategies will keep your PII to pursue business purposes and it will be kept in line with our data retention policies. Any PII that is received from prospective clients / customers will be retained for the entire duration of the prospective clients' / customers' business relationship with BCStrategies Protection of Minor's Information The BCStrategies website, is not aimed or directed to children under sixteen (16) years of age. BCStrategies does not knowingly solicit Personally Identifiable Information or market its services to anyone under the age of sixteen (16). If you have reason to believe that we have received information from a minor, please contact us as soon as possible and we will make all reasonable efforts to remove that information from our database. Links to Outside / Third Party Websites The BCStrategies website, may have links to other websites, including social media platforms and third party sites, whose data collection and information gathering practices are different from ours. BCStrategies does not control those privacy practices or sites, and you should read the privacy notices associated with any outside website. BCStrategies does not make any representations, nor do we endorse, third-party websites. Our Continued Commitment to Your Security To safeguard the information we collect, BCStrategies uses appropriate technical, administrative, and physical procedures. To ensure that all matters relating to Personally Identifiable Information are processed lawfully and fairly, BCStrategies, takes reasonable steps in its PII dealings. As long as there is a business requirement, or if required under other applicable laws, BCStrategies may retain your PII. Addressing of Grievances Any complaint or grievance relating to the processing of information, should be sent in writing to BCStrategies. Please see below for contact information. Filing a Grievance: BCStrategies c/o EnableUC Inc. By email: contactus@enableuc.com Policy Changes From time to time, this policy may change. Please check back periodically for any updates or changes to this page. Last Updated: April 4, 2025

Contact Us BC Strategies Expert analysis, insights, and opinions Kevin Kieller Editor kevin@bcstrategies.com 1235 Priory Court Oakville, Ontario, L6M 1B5, Canada (647) 258-7460 contactus@bcstrategies.com You can also drop us a line here First name* Last name* Email* Message* Submit