New AI-powered solution lets brands understand every corner of contact center performance, compare to industry benchmarks for the first time, and improve key metrics...
Solution for Teams and voice communications features business messaging, AI speech analytics, voice recording, and advanced reporting and user management.
Governing Body for the Borough of Sefton Increases Multi-channel Communication to Speed Up First-call Resolution and Create a Rich Citizen Experience
With Unify Office by RingCentral businesses of all sizes can communicate and collaborate with ease using industry leading voice, video, team messaging and fax...
Partnership will result in simplified ordering and fulfillment for business customers
The two providers now exchange authenticated traffic in the fight against illegal robocalling
Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information
Live chat functionality integrated into Vonage Omnichannel capabilities, enhancements to self-service for secure payments, Microsoft Teams direct routing with Vonage...
Enables Business Users To Text Message Directly From Their Company Phone Number On Any Device
Five9 Agent Assist shatters AI perceptions of being ‘expensive,’ ‘hard,’ and ‘inaccurate’ while providing consistent, detailed and precise call summaries
Patent streamlines contact center communications with enhanced visibility into user history
Proven video and meetings platform accelerates CoreDial’s strategy to deliver enterprise-class video solutions that meet rapidly evolving market needs