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Organizations can now quickly and easily develop intelligent contact center solutions powered by AWS CCI, enhanced with Cresta’s real-time conversational intelligence.

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Contact Center, Operations, Unified Communication, Finance, Artificial Intelligence (AI)

Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence

BCStrategies

01/12/2021 - 00:00

Avaya’s integration with AWS CCI strengthens its portfolio of contact center solutions delivering enhanced customer engagement through better, faster, and more relevant...

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Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing

Ribbon and Synnex Expand Reseller Partnership Into the Caribbean and Latin America

UCStrategies Staff

01/11/2021 - 10:00

Expands availability of Ribbon’s UC&C-enabling Edge solutions in CALA market

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Team Collaboration, Contact Center, Unified Communication, UCaaS, Hybrid Cloud, Finance

Fusion Connect Launches FusionWorks® with Cisco Webex®, Enabling Greater Collaboration and Flexibility Across Organizations

UCStrategies Staff

01/08/2021 - 10:00

FusionWorks is a cloud-based business communication service that combines the cost-savings of Hosted Voice with the productivity of Unified Communications. Now powered...

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Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Finance, FusionWorks

Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries

BCStrategies

12/18/2020 - 14:26

Leading Unified Communication as a Service (UCaaS) platform enables Atos’s professionals to communicate, collaborate, and be productive from anywhere

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Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, Unify Office by RingCentral

RingCentral Launches Free Smart Video Meetings - Glip by RingCentral

BCStrategies

12/17/2020 - 11:35

Free, unlimited, easy, and smart with integrated video meetings and team messaging

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Contact Center, Unified Communication, Collaboration Suites, Audio & Video Conferencing, UCaaS, Hybrid Cloud, RingCentral Glip™

illumy Launches First-of-its-Kind Platform Dramatically Transforming Communication by Unifying Textual, Vocal and Visual Communications into One App

BCStrategies

12/16/2020 - 14:03

World-class communications executives from RingCentral and Zoom pioneer next-generation hyper-communications platform

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Unified Communication, Team Collaboration, Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, illumy

Fuze Enhances Mobile Experience with New Patent for Managing Communication Devices

BCStrategies

12/16/2020 - 09:00

Patent enables users to transition between different devices during a conversation on the Fuze platform

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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud

NetFortris Boosts Power of SD-WAN Solution with Greater Processing, Throughput and Security

BCStrategies

12/16/2020 - 08:00

Network Provider Now Supports Next-Generation VMware SD-WAN Edge 600 and 3000 Series Devices

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Infrastructure, Operations, Team Collaboration, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, SIP Trunking, MPLS, Software Defined Networking (SDN), managed cloud communication solutions, network services, hosted voice, SD-WAN, SIP trunking

Vonage Video API to Enhance Online Sales System Provider bellFace’s Sales and Customer Care Solution

BCStrategies

12/15/2020 - 08:00

bellFace enables companies’ sales and customer support teams to maximise sales results and productivity with its easy-to-use, intuitive video call service, which offers...

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Unified Communication, Contact Centers