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Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco,...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign

Consilium enhances Video Customer Engagement with state-of-art technology and the new release of UniVCX™ 7.0

BCStrategies

02/06/2023 - 00:00

Deliver Next-Gen Video CX with Consilium’s UniVCX™ 7.

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniVCX™ 7.0, Artificial Intelligence (AI)

Broadvoice Launches GoContact Cloud Contact Center Solution in North America

BCStrategies

01/11/2023 - 09:42

Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact, CCaaS, Broadvoice®

Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

BCStrategies

01/09/2023 - 07:00

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

BCStrategies

12/22/2022 - 00:00

In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...

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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)

BCStrategies

09/22/2022 - 00:00

CEP accelerates the next phase of digital transformation for organizations using Cisco, Genesys and Amazon Connect and can work across multiple cloud platforms and...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Artificial Intelligence (AI), Customer Engagement Platform (CEP), Amazon Connect

Consilium Customer Engagement Platform Software Products are now Orderable from Genesys AppFoundry

BCStrategies

07/08/2022 - 11:06

Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace.

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium’s AI-powered Customer Engagement Platform (CEP)

Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences

BCStrategies

06/07/2022 - 12:59

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution.

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Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center, Contact Centers, Genesys®, Zoom, Zoom Phone, Genesys Cloud CX™

GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs

BCStrategies

06/07/2022 - 11:15

GoTo Resolve progresses further into remote monitoring and management solution space for small and midsize businesses with new features and updates; announces milestone...

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Mobility, Infrastructure, Operations, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs

Your call is important to us, please hold... for three minutes max, Spain says

BCStrategies

06/01/2022 - 16:05

Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers...

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Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center