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A Tale of Three Conferences

Blair Pleasant

03/14/2024 - 08:50

I attended three analyst conferences – RingCentral, 8x8, and Five9. There was no shortage of content, with tons of new announcements, roadmap insights, and customer...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Artificial Intelligence (AI), contact center, CCaaS/CX, XCaaS, RingCentral RingSense AI platform, 8x8 Engage, Five9 Intelligent CX Platform

Zoho Analyst Day 2024

Blair Pleasant

02/13/2024 - 12:27

Most companies talk about their values and how they give back to the community, but Zoho is on a whole different level, as you’ll see.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Zoho, Zoho Analyst Day 2024, Zoho One, Sridhar Vembu, Zia AI assistant, Contextual Intelligence, Zoho Workplace

2023 Recap – A Busy Year in the Business Communications World

Blair Pleasant

12/21/2023 - 16:22

Looking back on 2023, anything having to do with AI was hot, and anything related to generative AI was even hotter.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Artificial Intelligence (AI), copilots, assistants, companions, contact center, customer experience (CX), platforms

Verint Analyst Days – Lots and Lots of Bots

Blair Pleasant

11/27/2023 - 09:43

Verint recently hosted its industry analyst event, focusing on CX Automation, Open CCaaS, data, and bots – lots and lots of bots.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Verint Open CCaaS Platform, Verint’s Engagement Data Hub (EDH), Verint Enterprise CX, Verint Open CCaaS Mobile app

NICE Analyst Summit 2023 – What Leadership Looks Like, But Some Cautions as Well

Jon Arnold

11/06/2023 - 17:14

NICE is clearly doing a lot of things right, and I’ll start my analysis by summarizing what that looks like.

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NICe CCX Contact Center

Cisco WebexOne – Innovation on Display

Blair Pleasant

11/02/2023 - 00:00

The company made a number of announcements that demonstrate its commitment to the overall communications and collaboration space – and of course, AI innovations.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, WebexOne, Webex Suite, CPaaS, Webex AI Assistant, Webex AI Code, Webex Contact Center, Artificial Intelligence (AI)

Experiencing Incan Ruins and AI – NICE Analyst Summit 2023

Blair Pleasant

10/31/2023 - 12:06

NICE’s recent analyst conference proved that combining the old and the new can bring about amazing results.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, NICE Analyst Summit 2023, Barak Eilam, Experience Continuum, Barry Cooper, CX, Artificial Intelligence (AI), Enlighten

Zoomtopia 2023

Blair Pleasant

10/05/2023 - 12:43

At this week’s Zoomtopia, Zoom revealed a slew of new innovations to make hybrid work more effective for internal and external collaboration.

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Unified Communication, Team Collaboration, Video Collaboration, Zoomtopia, Zoom AICompanion, Zoom Docs

EPOS EXPAND Vision 1 – A Cool, Compact Webcam

Blair Pleasant

08/28/2023 - 09:58

Recently I had the opportunity to try out the EPOS EXPAND Vision 1, a compact and lightweight 4k webcam that’s easy to set up and use (even for me!), with great audio...

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Unified Communication, Team Collaboration, Video Collaboration, EPOS EXPAND Vision 1, 4k webcam

My Perspective on Zoom Perspectives 2023

Blair Pleasant

08/08/2023 - 18:05

At Zoom’s industry analyst conference, Zoom Perspectives, the company laid out its priorities and roadmap, while demonstrating how to do hybrid events the right way.

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Mobility, Unified Communication, Team Collaboration, Contact Center, Video Collaboration, Zoom Perspectives 2023, Artificial Intelligence (AI), John Goulding, Zoom Contact Center, Workvivo

A Recap of Spring Analyst Events

Blair Pleasant

07/21/2023 - 10:46

Conferences are back – with a vengeance. Here’s a recap of the event highlights.

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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Unified Communication, Contact Center, Zoho, Zoho Zia, Zolo Ulaa, Five9, NICE Enlighten AI, Verint Da Vinci AI, AI (artificial intelligence, Avaya Engage, Avaya Experience Platform (AXP), CX (customer experience)

Avaya ENGAGE – Takeaways for Act III

Jon Arnold

06/30/2023 - 10:38

I can’t think of another vendor that has emerged twice from Chapter 11, and with that in the rear-view mirror, Act III looks promising. With those two factors in mind,...

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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Avaya Engage 2023, Alan Masarek, Avaya Experience Platform (AXP)