TATA Communications Focuses on APIs for Operations and CPaaS

By
Phil Edholm
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03/30/2017 - 00:00
Tata Communications is now focusing on the CPaaS space. In April, Tata is releasing an extended set of APIs designed to build on the existing operational APIs and extend...
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Infrastructure, SaaS, Cloud Apps, communications platform as a service (CPaaS), Tata Communications

Amazon Web Services Announces Amazon Connect

By
Robbie Pleasant
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03/29/2017 - 10:46
Amazon Web Services, Inc. (AWS) has announced a new cloud-based contact center service: Amazon Connect. This is a self-service solution designed to help businesses...
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Contact Centers, Amazon Web Services, AWS

No More Islands!

By
David Stein
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03/29/2017 - 10:43
While at this year’s Enterprise Connect conference, I was fortunate to sit down with Andrei Soroker, Director of Product Strategy at Sameroom. Sameroom was recently...
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Collaboration Suites, Unified Messaging (Email, Voicemail, SMS, Chat), 8x8, Sameroom

Listening vs. Hearing and Why Knowing Difference is Mission Critical

By
Peter Bernstein
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03/29/2017 - 00:00
When it comes to interactions with customers, and now all aspects of what is commonly known as “the customer journey,” understanding the differences between what the...
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Contact Centers

No More Islands!

By
David Stein
-
03/29/2017 - 00:00
While at this year’s Enterprise Connect conference, I was fortunate to sit down with Andrei Soroker, Director of Product Strategy at Sameroom. Sameroom was recently...
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Team Collaboration, Enterprise Connect 2017, Workstream, Team Collaboration, Sameroom, 8x8

Clarity Connect™ Now Available in New Languages

By
UCStrategies Staff
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03/28/2017 - 00:00
Clarity announced the release of a new web-based interface for agents in Clarity Connect™. This new interface provides Clarity Connect customers with a complete set of...
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Contact Centers, UCaaS, Hybrid Cloud, Clarity Connect™, Arkadin

VOSS Solutions Introduces VOSSBot

By
UCStrategies Staff
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03/28/2017 - 00:00
Today, VOSS Solutions announced VOSSBot, which provides a revolutionary simple way for customers to control VOSS-4-UC, using natural language Instant Messages via common...
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Instant Messaging & Presence (IM), Christopher Martini, VOSS Solutions

Monage 2017 – Chatbot Challenges and New Life for UC

By
Jon Arnold
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03/27/2017 - 00:00
Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. There was no shortage of data points...
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Unified Messaging (Email, Voicemail, SMS, Chat), Jeff Pulver, MoNage, AI

8x8 Announces New Cloud Contact Center Solution: ContactNow

By
Robbie Pleasant
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03/27/2017 - 00:00
8x8 has a new contact center solution aimed at teams and small contact center, called 8x8 ContactNow. This solution is designed to expand upon 8x8’s cloud contact center...
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UCaaS, Hybrid Cloud, Contact Centers, 8x8 ContactNow

Toshiba Exits North American Telecom Market

By
Phil Edholm
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03/25/2017 - 00:00
At the end of the week before Enterprise Connect 2017, we were all waiting to hear the plan for Avaya to emerge from bankruptcy when another piece of telecom news came...
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Unified Communication, Toshiba

Real-Time Resolution for the Modern Contact Center

By
Blair Pleasant
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03/24/2017 - 00:00
Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce...
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Contact Centers, Five9

Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC

By
UCStrategies Staff
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03/23/2017 - 00:00
VOSS Solutions announced a new module in its UC management portfolio. VOSS Assurance offers a comprehensive view into business and operational performance, enabling...
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Configuration, Monitoring, Operations (BCOM), VOSS Assurance