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Guidance on Getting the Customer Experience Right for a Change

Peter Bernstein

08/31/2017 - 17:48

It is a fair observation of “industry experts” in every vertical and geographic market that our opinions are hypercritical. Criticism sells. Praise, not so much. That...

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Contact Centers

Artificial Intelligence Takes Off in the Customer Interaction Space

Nicolas De Kouchkovsky

08/31/2017 - 11:42

Intelligent Assistants and smart bots have been stealing the headlines, yet Artificial Intelligence (AI) is finally making headways in the broader Customer Interaction...

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Contact Centers, Intelligent Personal Assistants (IPA), Artificial Intelligence (AI), Customer Interaction Management

Reimagining Voice in the Age of AI

Jon Arnold

08/30/2017 - 15:27

Just as the cloud was the trend du jour last year, it’s AI’s turn in 2017, and taken together, there’s a lot of disruption happening in the collaboration space. While it...

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Team Collaboration, Intelligent Personal Assistants (IPA), Contact Centers, Artificial Intelligence (AI)

Calling All Centrex Users: Your Cloud Solution Is Dead! (Part 1)

Stephen Leaden

08/28/2017 - 15:30

Now since all TDM digital voice communications have been at end-of-support for over 60+ months, Centrex (TDM as well IP) and its ACD affiliate have slowly been eroding...

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Telephony (VoIP, AA, IVR), Centrex

Unified Communication as a Service (UCaaS) Market by Components, Organization Size and Geography

BCStrategies

08/26/2017 - 20:21

Unified Communication as a Service is a highly advanced tool which supports integration of all types of communication components. It can be delivered on any network and easily deployed on-premises...

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UCaaS, Hybrid Cloud

Leveraging Network Infrastructure In Business Operations

Evan Kirstel

08/25/2017 - 15:38

Digital transformation is important for all businesses, regardless of their size. The main idea behind digital transformation is the fact that organizations need to...

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Infrastructure

Cisco Sparks a Slew of News

Dave Michels

08/24/2017 - 18:02

This week, Cisco Spark™ announced several breakthroughs around security, compliance and analytics. This week's Industry Buzz podcast drills down into the significance of these announcements for...

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Team Collaboration, Cisco Spark, Cisco Spark Control Hub, Pro Pack for Cisco Spark Control Hub

VOSS Awarded Skype Operations Framework Featured Partner Status

UCStrategies Staff

08/22/2017 - 15:41

VOSS Solutions, a Microsoft Certified Partner, announced that the company is now recognized as a Skype Operations Framework Featured Partner.

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Configuration, Monitoring, Operations (BCOM), Skype Operations Framework

Zendesk Adds Answer Bot to Zendesk Guide

Robbie Pleasant

08/22/2017 - 08:57

Zendesk has enhanced its Zendesk Guide, a knowledge base and self-service product, with the general availability of Answer Bot.

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Contact Centers, Technology, Answer Bot, Zendesk Guide

Cisco Spark Makes Four Major Breakthroughs in Security, Compliance, and Analytics

UCStrategies Staff

08/21/2017 - 14:49

Today, Cisco Spark™ makes four major breakthroughs to keep things running smoothly and also keep your most important information and ideas safe. These four breakthroughs...

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Team Collaboration, Unified Communication, Cisco Spark, Cisco Spark Control Hub, Pro Pack for Cisco Spark Control Hub