Telrad Networks and Federated Wireless Pen CBRS Agreement

LOD, Israel & ARLINGTON, Va.--(BUSINESS WIRE)--Telrad Networks and Federated Wireless Pen CBRS Agreement
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Infrastructure, Team Collaboration, SaaS, Cloud Apps, Quality of Service (QOS), Wireless Networks (Wi-Fi), Energy and Utilities, Government, Manufacturing, Media/Publishing, Professional Services, Retail & Distribution, Technology

Clarity Connect™ Now Available in New Languages

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UCStrategies Staff
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03/28/2017 - 00:00
Clarity announced the release of a new web-based interface for agents in Clarity Connect™. This new interface provides Clarity Connect customers with a complete set of...
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Contact Centers, UCaaS, Hybrid Cloud, Clarity Connect™, Arkadin

Arkadin Cloud Contact Center for Office 365 Expands Global Reach & Extends Support to Microsoft Skype for Business Online

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UCStrategies Staff
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11/30/2016 - 13:30
Arkadin, an NTT Communications company, announced that businesses can now deploy contact center agents on local cloud infrastructure in the Americas, Europe and Asia...
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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Arkadin, Clarity Connect Contact Center for Office 365

Clarity Connect Cloud Contact Center Solution - Covering Your Premises and Cloud Options

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Marty Parker
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09/21/2016 - 14:30
Buying, expanding or upgrading a contact center today is a major puzzle for almost any mid-sized business or large enterprise. This week, Clarity announced its new...
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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Federation, unified communications, UCStrategies, IP, VoIP, business process, business processes

Analysts Shedding Light on the Skype for Business Contact Center Market

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Clarity Connect
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09/08/2016 - 14:30
The Skype for Business contact center market finally has the research that it deserves. Gartner recently published the August 2016 Market Guide for Microsoft Skype for...
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Mobility, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect

Clarity Connect Listed by Gartner as Representative Vendor in Skype for Business Contact Center Industry

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UCStrategies Staff
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08/17/2016 - 14:30
Clarity Connect has been identified as a representative vendor in the Skype for Business contact center industry according to Gartner's recent Market Guide for Microsoft...
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Education, Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect, Skype for Business, Gartner

Clarity Connect Contact Center Officially Certified for Skype for Business

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UCStrategies Staff
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07/19/2016 - 14:30
The Clarity Connect™ contact center has been tested and certified by Microsoft as fully compatible with Skype for Business Server 2015, and meets the highest...
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Education, Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect™ contact center
The Collaborative Contact Center

The Collaborative Contact Center

By
Blair Pleasant
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06/05/2016 - 14:30
Most organizations have separate platforms for their business UC and for their contact center, but this doesn't allow the contact center to take advantage of UC for...
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Infrastructure, Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Education, Insurance, Banking and Investment, unified communications, UCStrategies, IP, VoIP, business process, business processes, Microsoft Skype for Business, Clarity Connect

Jon Rauschenberger of Clarity Discusses New Integration with Facebook Messenger

By
Blair Pleasant
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03/28/2016 - 14:30

In this podcast, Clarity CTO Jon Rauschenberger of Clarity talks about the new integration as well as the initial customer and use case, and how Clarity supports hybrid environments and where it...

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Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Collaboration Suites, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity, Facebook Messenger, Skype for Business, Microsoft Office 365

Multimodal Customer Service Interactions Need Actionable Data Monitoring

By
Art Rosenberg
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11/11/2015 - 13:30
We talked to Clarity Consulting about their innovative approach to contact center operational management that has extended the power of real-time feedback and actionable...
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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect