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TalkingHeadz Podcast: Ryan Hollenbeck, Verint

Dave Michels

07/22/2020 - 09:08

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Contact Center, Unified Communication, Ryan Hollenbeck

Avaya Engage – They’re All-In – Are YOU All-In?

Jon Arnold

02/24/2020 - 11:32

Aside from being all-in on cloud, this was a strong message to partners and customers that Avaya is all-in to win. Most of what I saw at Engage was how Avaya has put all...

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Unified Communication, UCaaS, Hybrid Cloud, Avaya Cloud Office (ACO), Google, conversational AI, IBM, Nuance, speech biometrics, Verint, WEM, Noble Systems, CX gamification

Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boost Customer Experience

MELVILLE, N.Y.--(BUSINESS WIRE)-- #ActionableIntelligence--Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boos

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Mobility, Team Collaboration, Mobile Devices, Professional Services

Verint Announces Q2 FY2020 Results with Strong Cloud Growth

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT), a global Actionable Intelligence® leader, today announced results for the three an

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Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Media/Publishing, Professional Services, Technology

Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

Nicolas De Kouchkovsky

08/13/2019 - 12:31

In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

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Unified Communication, Team Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Marketing Automation, Customer Success Management, and Customer Engagement, Customer Data Platforms (CDP), Artificial Intelligence (AI), speech analytics, Customer Journey Analytics

ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Verint Enhances Workforce Management With Artificial Intelligence Capabilities

Robbie Pleasant

12/06/2017 - 00:00

Verint Systems Inc. has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution.

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Workforce Management (WFM), Artificial Intelligence (AI)

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V

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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V

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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing

Verint Launches Enterprise Workforce Optimization Solution

Robbie Pleasant

10/16/2017 - 17:23

Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint...

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Contact Centers, Verint Workforce Optimization (WFO)

Five9 Announces Summer Release 2017

Robbie Pleasant

07/13/2017 - 15:12

Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key...

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Contact Centers, UCaaS, Hybrid Cloud, Verint, Calabrio, Five9 Global Voice, Five9 Summer Release 2017, workforce optimization

NewVoiceMedia Partners with Verint to Help Organizations Enhance Contact Center Management and Customer Experience

UCStrategies Staff

07/11/2017 - 10:42

NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping...