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Vonage Video API to Enhance Online Sales System Provider bellFace’s Sales and Customer Care Solution

BCStrategies

12/15/2020 - 08:00

bellFace enables companies’ sales and customer support teams to maximise sales results and productivity with its easy-to-use, intuitive video call service, which offers...

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Unified Communication, Contact Centers

TalkingHeadz Podcast: Rory Read, Vonage

Dave Michels

12/01/2020 - 14:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Business Phone Systems, Video Collaboration, Team Collaboration, Unified Communication, Rory Read, Vonage

Vonage Partners with Feros Care to Provide Social and Telehealth Solutions

BCStrategies

11/10/2020 - 08:00

The Vonage Video API, embedded within Feros Care’s Virtual Social Centre, enables the non-profit organisation to conduct real-time live-streamed events for more than 600...

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Unified Communication, Contact Centers

Vonage and Xede Partner to Accelerate Digital Transformation

BCStrategies

09/18/2020 - 15:20

Leveraging Vonage Contact Center for Salesforce , Xede now has new capabilities to help their clients transform the way they connect and engage with their own customers.

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Unified Communication, Contact Centers, Xede Consulting Group

Late Summer 2020 News

Blair Pleasant

09/02/2020 - 10:52

While “back to school season” is generally when vendors get in gear with new products and announcements, the end of summer has seen a good bit of activity.

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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication, Infosys, Cisco WebEx, Vonage Contact Center, BabbleLabs, Comm-unity, Adobe Experience Platform

Vonage Announces Enhanced Capabilities to the Vonage Contact Center to Transform the Customer and Agent Experience for Businesses

BCStrategies

08/20/2020 - 00:00

Live chat functionality integrated into Vonage Omnichannel capabilities, enhancements to self-service for secure payments, Microsoft Teams direct routing with Vonage...

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Unified Communication, Contact Centers, Vonage Contact Center

Making the Virtual Contact Center a Reality

By -

08/07/2020 - 11:52

The exemplary customer experience is a staple of business success. But now, where you deliver that experience can be anywhere—all thanks to the virtual contact center.

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Video Collaboration, Unified Communication, Team Collaboration, Infrastructure, Operations, Microsoft Teams, unified communications, contact center, call center

Farewell, Traditional Workplace - Hello, Integrated Experiences

Blair Pleasant

06/29/2020 - 16:02

How a integrated tech stack solves collaboration and communication problems in our new reality

The age of silos is over. A preintegrated, cloud-based VoIP, UC, collaboration,...

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Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication

Business Communication Vendors to the Rescue in the Age of Coronavirus

Blair Pleasant

05/28/2020 - 08:32

As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

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Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, Coronavirus, COVID-19, work from home (WFH)

Telehealth: Expanding Human Connections

Evan Kirstel

05/04/2020 - 16:37

Video allows more shared experiences and knowledge. And a healthcare crisis like COVID-19 demands that we work together in helping one another faster than ever.

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Unified Communication, telehealth

BCStrategies: Reflecting on 2019

Jim Burton

12/31/2019 - 12:39

In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial intelligence (AI), customer engagement, huddle...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, CPaaS, PBX, huddle rooms, Crestron, Zoom, customer engagement, Microsoft Teams

Introducing the New Vonage

Blair Pleasant

12/03/2019 - 10:12

At Vonage’s analyst conference in San Francisco last month, we previewed the newly branded Vonage which was introduced at the company’s inaugural user and developer...

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