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Summer 2020 Business Communications News Update

Blair Pleasant

07/28/2020 - 12:47

Despite a global pandemic and summer vacation (sort of), the world of business communications hasn’t taken a break, with tons of new products and updates being announced...

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Business Phone Systems, Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites

LogMeIn Announces New GoToRoom Hardware Options for the Home or Office

BCStrategies

07/22/2020 - 08:46

Expanded partnerships with Dolby, Extron, Logitech and Poly bring professional grade audio and video capabilities to today’s anywhere workforce

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Unified Communication, Audio & Video Conferencing, Technology, Logmein GoToRoom, Room-as-a-Service (RaaS), Dolby, Extron, Logitech, Poly

Business Communication Vendors to the Rescue in the Age of Coronavirus

Blair Pleasant

05/28/2020 - 08:32

As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

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Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, Coronavirus, COVID-19, work from home (WFH)

Contact Centers and Unified Communications: Better Together or Best-of-Breed?

Nicolas De Kouchkovsky

11/04/2019 - 08:57

Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...

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Unified Communication, Contact Centers, Contact Center as a Service (CCaaS)

Gartner 2019 Magic Quadrant for UCaaS, Worldwide: Redefining the Industry from the Bottom Up

Marty Parker

09/12/2019 - 13:58

The 2019 UCaaS MQ shows very clearly that the voice telephony marketplace is being almost totally redefined from the bottom up by the producers of cloud-based UCaaS...

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UCaaS, Hybrid Cloud, 2019 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS MQ)

Pondering 2018: Transitions in the Customer Interaction Management Space Part 2

Nicolas De Kouchkovsky

01/29/2019 - 15:40

Let’s continue our tour of the 2018 market transitions. After covering business communications in part one, I want to discuss customer service.

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Unified Communication, Contact Centers, customer service, customer experience (CX), Artificial Intelligence (AI)

Speaking with Voxbone on Unified Communications and WebRTC

Robbie Pleasant

12/08/2014 - 13:30

Voxbone is known for its all-IP telecommunications, providing voice services from the cloud. As part of our series on MAP sponsors and their views on Unified...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, WebRTC, Federation, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC, Microsoft Lync, Skype for Business

Cloud Recording and Sharing Included in LogMeIn's join.me App

UCStrategies Staff

08/25/2013 - 14:30

A series of new capabilities which broaden the reach of join.me's collaborative benefits has been announced by LogMeIn, a leading cloud and mobile services provider.