Search

Why Invest in WebRTC When Everyone Goes Self Service?

By -

10/20/2014 - 14:30

I have heard more than once doubts about the usefulness of WebRTC to the contact center when enterprises are looking to empower their customers through self-service. Let...

Tags

All Tags:

Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Contact Centers, WebRTC, Banking and Investment, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC, Amazon Mayday, Intuitive Solutions

WebRTC: Buyers Beware

By -

08/12/2014 - 14:30

If there's anything that should make you sleepless at night when deciding on your WebRTC communications architecture it is the vendors you selected to rely on. If you...

Tags

All Tags:

Infrastructure, Team Collaboration, Customer Relationship Management (CRM), WebRTC, Government, Media/Publishing, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC

The Tragedy of WebRTC is UC and IMS

By -

06/24/2014 - 14:30

I came to a realization lately: the tragedy of WebRTC is Unified Communications and IMS. It isn't the fact that they make the case for NOT needing WebRTC, it is because...

Tags

All Tags:

Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), WebRTC, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC

Why WebRTC Will Eat Up the UC World

By -

05/27/2014 - 14:30

Now that we've established the playing ground of UC, it is time to throw at it something that has some real meaning - a technology known as WebRTC - one that is going to...

Tags

All Tags:

Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Customer Relationship Management (CRM), WebRTC, Fixed-Mobile Convergence (FMC), Federation, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC

8 Gaps Left by Google in WebRTC

By -

04/22/2014 - 14:30

What really is missing in WebRTC - and why? Being only a technology also means that it is but a building block in a larger solution. What are the things Google left for...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Contact Centers, WebRTC, SaaS, Cloud Apps, Mobile Clients, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC

UC Disruption is Imminent

By -

02/25/2014 - 13:30

Whatsapp just got acquired. For $19B USD. That's 50 employees. 32 developers. And they had 450 million active monthly subscribers. People tell me UC is alive and well,...

Tags

All Tags:

Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Audio & Video Conferencing, WebRTC, Education, unified communications, UCStrategies, IP, VoIP, business process, business processes

What does Quality mean in Enterprise Video Conferencing?

By -

01/28/2014 - 13:30

By now I think it is safe to say that video conferencing in the enterprise will never really be here. There is no year for that in our calendar.

Tags

All Tags:

Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Federation, unified communications, UCStrategies, IP, VoIP, business process, business processes, enterprise video conferencing, video, telepresence, hd, 4k, quality

Video Indecision in WebRTC: To Wait or Not to Wait - That is the Question

By -

12/03/2013 - 13:30

Last week I had the opportunity to attend the WebRTC industry's most important event at the moment - the WebRTC Conference and Expo III in Santa Clara, CA. During the...

Tags

All Tags:

Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Customer Relationship Management (CRM), Social Business, WebRTC, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC, WebRTC Conference and Expo III, Skype, H.264, VP8

Is Amazon Mayday Indicative of the Future of Contact Centers?

By -

11/11/2013 - 13:30

After reading about the Amazon Mayday button in the new Kindle, I think many companies will be looking to connect their customers to instant live help. Since most...

Tags

All Tags:

Mobility, Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, Contact Centers, WebRTC, Mobile Clients, unified communications, UCStrategies, IP, VoIP, business process, business processes, Amazon Mayday button, WebRTC, videoconferencing, Kindle Fire

WebRTC's Job to be Done

By -

09/18/2013 - 14:30

I've been introduced to the "Jobs to be done" concept by Horace Dediu from Asymc. I think that a lot of the UC vendors out there miss the job to be done that WebRTC...

Tags

All Tags:

Infrastructure, Team Collaboration, WebRTC, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC, Horace Dediu

Two New Ways for a UC Vendor to Look at WebRTC

By -

05/14/2013 - 14:30

I want to offer a different prism through which to look at WebRTC. Up until now, the only prism UC vendors used is in the area of accessing their existing architecture...

Tags

All Tags: