Best Practices for Video Meetings

By
Blair Pleasant
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01/15/2021 - 11:55

In this Industry Buzz podcast, the BCStrategies Experts address a topic near and dear. We asked the Experts for best practices or recommendations for managing or participating in video meetings....

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Mobility, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Audio & Video Conferencing

BCStrategies Predictions for 2021

By
Jim Burton
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01/13/2021 - 14:00

 

In this Industry Buzz podcast, the BCStrategies Experts hold their annual conversation predicting what kinds of changes will happen in business communications in 2021. Jim Burton ...

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

2020 Year in Review in BC

By
Jim Burton
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12/31/2020 - 11:28

In this Industry Buzz podcast, the BCStrategies Experts review the year 2020 in business communications. Jim Burton moderates the...

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

WebexOne is a Winner

By
Blair Pleasant
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12/14/2020 - 11:33

In this Industry Buzz podcast, the BCStrategies Experts discuss the recent Cisco virtual WebexOne event and the many announcements Cisco made at the event. Blair Pleasant moderates the...

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Cisco, WebexOne

Chatting with John Hernandez About the Genesys 2020 Virtual Analyst Summit

By
Blair Pleasant
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12/08/2020 - 12:48

In this video interview, John provides an overview of the two key Genesys offerings – Genesys Cloud and Genesys Engage, as well as Genesys Multicloud and “Experience as a Service.”

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Contact Center, Unified Communication, Genesys Experience-as-a-Service, Genesys Cloud, Genesys Engage, Genesys Multicloud

A Conversation with Mitel CMO Dave Silke

By
Blair Pleasant
-
11/16/2020 - 11:07

At Mitel’s virtual Analyst and Consultant Summit, I spoke with Mitel CMO David Silke about the company’s strategy, its path forward, and its focus on partner and customer relationships.

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Business Phone Systems, Unified Communication
Zoom Rooms Kiosk Mode

Pivoting to the New Normal in a Virtual World

By
Blair Pleasant
-
10/22/2020 - 17:44
New tools and capabilities will help relieve some of the stress in our professional and personal lives.
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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication, hybrid workforce, COVID-19, Zoom, Zoomtopia, Headspace

A Conversation with Nextiva’s CRO Eric Martorano

By
Blair Pleasant
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09/25/2020 - 09:22

In this Executive Podcast, Blair Pleasant speaks with Eric Martorano, the Chief Revenue Officer at Nextiva. Blair and Eric discuss the role of a CRO, Eric’s experience overseeing Microsoft’s U.S....

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Team Collaboration, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Eric Martorano

Employee Engagement During COVID-19

By
Blair Pleasant
-
09/15/2020 - 14:50

In this Industry Buzz podcast, the BCStrategies Experts share examples of how companies are engaging employees during work-from-home....

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, employee engagement, VirBELA, Ten Thousand Coffees, Donut, Hallway.chat, Microsoft Ignite, gamification, virtual reality

BCStrategies Asks the Experts: What are you hearing from your customers?

By
Blair Pleasant
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09/03/2020 - 18:03

In this BCStrategies Industry Buzz podcast, Blair Pleasant asks the BCStrategies Experts what they’re hearing from their customers, and what they’re doing to move forward post-COVID-19. Blair...

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Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication
Netfortris Comm-unity

Late Summer 2020 News

By
Blair Pleasant
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09/02/2020 - 10:52
While “back to school season” is generally when vendors get in gear with new products and announcements, the end of summer has seen a good bit of activity.
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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication, Infosys, Cisco WebEx, Vonage Contact Center, BabbleLabs, Comm-unity, Adobe Experience Platform
Enterprise Connect Virtual

BCStrategies Experts at Enterprise Connect Virtual 2020

By
BCStrategies
-
07/30/2020 - 14:49
In this year's virtual event, see the BCStrategies Experts in the following sessions.
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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect 2020