Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen events...

One task that’s perfectly viable for machine learning is the optimization of customer experience (CX), something that can make or break a modern business. But does this...

So if you’ve heard of APIs but never had a strong grasp of what they actually are — or why anyone would, or should, care about them — then you’re not alone. But they’re...

Happy employees help make happy customers. Find out how a contact center primed for workforce engagement management can help your business have better customer...