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Communications In 2016 - Doing More "Business," Not Just "Work"

Art Rosenberg

01/10/2016 - 13:30

I was unable to join my colleagues in their recent podcast forecasting major changes in business communications expected in 2016. However, I reviewed their comments and...

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Mobility, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), WebRTC, SaaS, Cloud Apps, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

My Business Communications Summit Takeaways

Art Rosenberg

11/29/2015 - 13:30

"UC" has finally grown up to become more than person to person communications, and is now "BC" to include business process applications that will interact and...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Business Process & Workflows (CEBP), WebRTC, Wireless Networks (Wi-Fi), Federation, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

Multimodal Customer Service Interactions Need Actionable Data Monitoring

Art Rosenberg

11/11/2015 - 13:30

We talked to Clarity Consulting about their innovative approach to contact center operational management that has extended the power of real-time feedback and actionable...

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect

Migrating To Enterprise Mobility With Business Call Management as a Service (CMaaS)

Art Rosenberg

11/08/2015 - 13:30

I am calling this focus on mobile call management "Call Management as a Service" (CMaaS), which is a practical migration step in moble business communications. To get...

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Mobile Customer Services - The Third "C" of "UC&C2"

Art Rosenberg

03/15/2015 - 14:30

Such automated notifications/responses have been laying dormant under the label of Communications Enabled Business Processes (CEBP), but now that communications have...

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B2B Communications Need Federation Services

Art Rosenberg

03/05/2015 - 13:30

UC must support end users both inside and outside of an organization, especially whenever they are using different UC technology platforms or services (UCaaS)...

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Why "Mobile First" Means "Messaging First" For Business UC

Art Rosenberg

02/16/2015 - 13:30

As business communications become "mobile first" for both contact initiators and contact recipients, we should expect to see all forms of messaging being the starting...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Mobile Devices, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes

Mobile Customers Need Visual Self-Services and UC

Art Rosenberg

02/04/2015 - 13:30

"Mobile First" customer services are rapidly evolving for both large and small organizations. While legacy call/contact center capabilities won't disappear for a while,...

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Business Process & Workflows (CEBP), WebRTC, unified communications, UCStrategies, IP, VoIP, business process, business processes, Unify’s “Circuit”, Cisco’s “Project Squared”

Cloud PBX - a Turbulent Transition for VARs

Clark Richter

01/06/2015 - 13:30

The challenges that traditional interconnects and VARs face with cloud adoption are a combination of technical and financial. UCStrategies interviewed Damon Finaldi,...

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clark Richter, cloud computing, Damon Finaldi, General Manager, Tele-Data Solutions, VARs

Persistent Business "Conversations" For UC In 2015?

Art Rosenberg

01/01/2015 - 13:30

We are witnessing the next evolutionary stage of what we have been calling "unified communications" (UC) into UCaaS, but more importantly with "Circuit" and "Project...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), SaaS, Cloud Apps, unified communications, UCStrategies, IP, VoIP, business process, business processes, Talko, UCaaS, Unify Circuit, Cisco Project Squared

Avaya Partners With Google For UC-Enabled Home Agents

Art Rosenberg

12/23/2014 - 13:30

Legacy contact center technology providers are faced with the challenge of migrating their legacy, premise-based offerings to the new world of "cloud" services. Avaya, a...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, Business Process & Workflows (CEBP), WebRTC, unified communications, UCStrategies, IP, VoIP, business process, business processes, Avaya Agent, Google Chromebook, cloud computing

Mobile Business Customers Need "UBI" Not Just "UC"

Art Rosenberg

12/10/2014 - 13:30

What used to be a dependency on phone calls to a "call center," had moved through the "contact center" that also handled email and fax, to what I now describe as a cloud...

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