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    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone
    Watch This Space Podcast: The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work
    Watch This Space podcasts, NICE, metaverse, future of work

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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences
    Genesys®, Zoom, Zoom Phone, Genesys Cloud CX™
    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
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    Related

    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone

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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone

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    Related

    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce
    How to Get Real Value From UC and CC with Genesys and Zoom
    Genesys Xperience, customer experience (CX), employee experiences (EX), CX for Everyone (CXE), Genesys Cloud CX contact center, Zoom Phone
    Watch This Space Podcast: The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work
    Watch This Space podcasts, NICE, metaverse, future of work

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    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
    Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight
    Intelligent Voice Limited, compliance oversight
    Solgari for Microsoft Teams launch
    CCaaS, Microsoft Teams
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  • Clear All

Communications In 2016 - Doing More "Business," Not Just "Work"

By
Art Rosenberg
-
01/10/2016 - 13:30
I was unable to join my colleagues in their recent podcast forecasting major changes in business communications expected in 2016. However, I reviewed their comments and...
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), WebRTC, SaaS, Cloud Apps, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

My Business Communications Summit Takeaways

By
Art Rosenberg
-
11/29/2015 - 13:30
"UC" has finally grown up to become more than person to person communications, and is now "BC" to include business process applications that will interact and...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Business Process & Workflows (CEBP), WebRTC, Wireless Networks (Wi-Fi), Federation, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

Multimodal Customer Service Interactions Need Actionable Data Monitoring

By
Art Rosenberg
-
11/11/2015 - 13:30
We talked to Clarity Consulting about their innovative approach to contact center operational management that has extended the power of real-time feedback and actionable...
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect

Migrating To Enterprise Mobility With Business Call Management as a Service (CMaaS)

By
Art Rosenberg
-
11/08/2015 - 13:30
I am calling this focus on mobile call management "Call Management as a Service" (CMaaS), which is a practical migration step in moble business communications. To get...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), WebRTC, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Mobile Devices, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Toto Lynx, Toto Communications

Mobile Customer Services - The Third "C" of "UC&C2"

By
Art Rosenberg
-
03/15/2015 - 14:30
Such automated notifications/responses have been laying dormant under the label of Communications Enabled Business Processes (CEBP), but now that communications have...
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), WebRTC, SaaS, Cloud Apps, Banking and Investment, Healthcare, unified communications, UCStrategies, IP, VoIP, business process, business processes, Communications Enabled Business Processes (CEBP), Sheila McGee-Smith

B2B Communications Need Federation Services

By
Art Rosenberg
-
03/05/2015 - 13:30
UC must support end users both inside and outside of an organization, especially whenever they are using different UC technology platforms or services (UCaaS)...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Collaboration Suites, WebRTC, SaaS, Cloud Apps, Federation, Configuration, Monitoring, Operations (BCOM), Media/Publishing, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, federation, NextPlane

Why "Mobile First" Means "Messaging First" For Business UC

By
Art Rosenberg
-
02/16/2015 - 13:30
As business communications become "mobile first" for both contact initiators and contact recipients, we should expect to see all forms of messaging being the starting...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Mobile Devices, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes

Mobile Customers Need Visual Self-Services and UC

By
Art Rosenberg
-
02/04/2015 - 13:30
"Mobile First" customer services are rapidly evolving for both large and small organizations. While legacy call/contact center capabilities won't disappear for a while,...
Tags
All Tags:
Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Business Process & Workflows (CEBP), WebRTC, unified communications, UCStrategies, IP, VoIP, business process, business processes, Unify’s “Circuit”, Cisco’s “Project Squared”

Cloud PBX - a Turbulent Transition for VARs

By
Clark Richter
-
01/06/2015 - 13:30
The challenges that traditional interconnects and VARs face with cloud adoption are a combination of technical and financial. UCStrategies interviewed Damon Finaldi,...
Tags
All Tags:
Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clark Richter, cloud computing, Damon Finaldi, General Manager, Tele-Data Solutions, VARs

Persistent Business "Conversations" For UC In 2015?

By
Art Rosenberg
-
01/01/2015 - 13:30
We are witnessing the next evolutionary stage of what we have been calling "unified communications" (UC) into UCaaS, but more importantly with "Circuit" and "Project...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), SaaS, Cloud Apps, unified communications, UCStrategies, IP, VoIP, business process, business processes, Talko, UCaaS, Unify Circuit, Cisco Project Squared

Avaya Partners With Google For UC-Enabled Home Agents

By
Art Rosenberg
-
12/23/2014 - 13:30
Legacy contact center technology providers are faced with the challenge of migrating their legacy, premise-based offerings to the new world of "cloud" services. Avaya, a...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Contact Centers, Business Process & Workflows (CEBP), WebRTC, unified communications, UCStrategies, IP, VoIP, business process, business processes, Avaya Agent, Google Chromebook, cloud computing

Mobile Business Customers Need "UBI" Not Just "UC"

By
Art Rosenberg
-
12/10/2014 - 13:30
What used to be a dependency on phone calls to a "call center," had moved through the "contact center" that also handled email and fax, to what I now describe as a cloud...
Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Business Process & Workflows (CEBP), WebRTC, SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC, Unified Business Interaction (UBI), cloud computing, Communication Enabled Business Processes (CEBP)
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