Lumen Analyst and Consultant Forum

Lumen’s Analyst and Consultant Forum - Palm Trees and Platforms

By
Blair Pleasant
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03/11/2022 - 13:51
CEO Jeff Storey kicked off the event explaining how Lumen moved from being a telecom company to a technology company, noting that emerging applications require a new...
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Instant Messaging & Presence (IM), Intelligent Personal Assistants (IPA), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Collaboration Suites, Audio & Video Conferencing, Security, SIP Trunking, MPLS, Software Defined Networking (SDN), Lumen Analyst and Consultant Forum

Watch This Space Podcast: The Technology of Trust – Digital Identity, Communications and the Future of Work

By
Jon Arnold
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03/08/2022 - 08:00

BCStrategies' Jon Arnold and Chris Fine examine the relationship between personal identity and communications in today’s digital world...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, VON3, Web3, NFTs, future of work

Watch This Space Podcast: VON3 - Finding Intersections with Communications, Web3, NFTs, and Future of Work

By
Jon Arnold
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02/10/2022 - 08:33

There’s a lot to unpack in that podcast title, and that’s what BCStrategies' Jon Arnold and Chris Fine did, not just as attendees of...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, VON3, Web3, NFTs, future of work

Watch This Space Podcast: Technology Innovation: From Telecom to Space Exploration to the Metaverse

By
Jon Arnold
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01/07/2022 - 11:10

With Omicron extending the pandemic, BCStrategies' Jon Arnold and Chris Fine explore the longer-term implications of hybrid work,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, industry consolidation, hybrid work

Watch This Space Podcast: 2021 in Review – Hybrid Work Realities and Consolidation Trends

By
Jon Arnold
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12/08/2021 - 11:03

BCStrategies' Jon Arnold and Chris Fine sum things up by focusing on two broad trends that set the stage for 2022. One is the emerging...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, industry consolidation, hybrid work

Watch This Space Podcast: Copper Sunset - Why We'll Be Losing More Than a Telephony Network

By
Jon Arnold
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11/04/2021 - 08:00

Recent news regarding British Telecom’s plans to decommission their copper telephony network spurred us to explore the implications of Copper Sunset, as telephony companies look to move on from...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, copper sunset, Telephony

Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation?

By
Jon Arnold
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10/08/2021 - 10:00

There are good reasons why many workers aren’t just not coming back to the office, but leaving their jobs altogether. Chris and Jon examine the role collaboration technology plays in all this,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, collaboration technology
Talkdesk Digital Showdown: Innovations in CX

Replicant – Winner of the Talkdesk Digital Showdown: Innovations in CX

By
Blair Pleasant
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07/08/2021 - 12:30
The Replicant Voice solution combines several capabilities, including virtual agents, live voice transcription, channel switching and the ability to send SMS messages,...
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Contact Center, Unified Communication, UCaaS, Hybrid Cloud, conversational AI, Artificial Intelligence (AI)

SIPPIO Introduces New Partner Portal

By
Blair Pleasant
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06/22/2021 - 17:15
SIPPIO is an Azure-based provider of voice calling services for Microsoft Teams and provides an end-to-end solution offering wholesale and aggregate carrier services.
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Collaboration Suites, Audio & Video Conferencing, Mobile Policies, Retail & Distribution, SIPPIO Partner Portal

XM + CX = An Obvious Partnership

By
Blair Pleasant
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06/17/2021 - 10:17
Qualtrics and Genesys just announced a new partnership, combining Qualtrics’ Experience Management (XM) capabilities with Genesys’ customer experience (CX) and contact...
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Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers, Experience Management (XM), Qualtrics, customer experience (CX), Genesys
TalkingHeadz Podcasts

TalkingHeadz Podcast: Rowan Trollope of Five9

By
Dave Michels
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06/10/2021 - 10:36

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Infrastructure, Mobility, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Center, Customer Relationship Management (CRM), Contact Centers, WebRTC, Rowan Trollope, Five9

Recent Contact Center News

By
Blair Pleasant
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05/11/2021 - 10:16
There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...
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Business Phone Systems, Team Collaboration, Video Collaboration, Contact Center, Unified Communication, Customer Relationship Management (CRM), Contact Centers