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The Impact of COVID on Healthcare Customer Service & 2 Key Insights

Evan Kirstel

03/18/2022 - 11:14

Frost & Sullivan surveyed healthcare decision-makers at the height of the pandemic to discover how healthcare operations evolved. The report provides a revealing...

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Unified Communication, Contact Centers, Frost & Sullivan, healthcare, COVID-19

Managing the Migration from Telephony to Teams

Phil Edholm

02/22/2021 - 14:31

Using Communication Management Solutions to Manage Digital Transformation

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Mobility, Infrastructure, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Configuration, Monitoring, Operations (BCOM), Technology, BCStrategies Webinars

BCStrategies Webinar: Integrating Microsoft Teams in your Digital Workplace Strategy Without Disruption, Increased Risk, or Added Cost

Phil Edholm

02/11/2021 - 22:14

Successful organizations are embracing the Digital Workplace and adopting Microsoft Teams as the underlying foundation. How have they done this quickly, cost effectively...

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Operations, Mobility, Infrastructure, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Microsoft Teams

Robotic Process Automation – Transforming Customer Center Operations

Evan Kirstel

05/27/2020 - 15:38

As customer centers become increasingly guided by an omnichannel approach involving many communications channels, including text, chatbots, social media, email, and...

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Unified Communication, Contact Centers

Telehealth: Expanding Human Connections

Evan Kirstel

05/04/2020 - 16:37

Video allows more shared experiences and knowledge. And a healthcare crisis like COVID-19 demands that we work together in helping one another faster than ever.

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Unified Communication, telehealth

Thinking Differently About Managed IT Services for SMBs

Jon Arnold

06/17/2019 - 08:47

There’s nothing small about the SMB market, but there’s nothing easy about being an SMB either. This sector is a major driver of employment and economic activity, but...

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Infrastructure, Unified Communication, Security, Technology, SMBs, managed security

The Effectpf 5G Technology on the Healthcare Industry

The Effect of 5G Technology on the Healthcare Industry

Evan Kirstel

03/09/2018 - 09:06

Has your healthcare experience been markedly improved by technology yet? Perhaps you’ve been using a fitness tracker, or enjoy easy access to your medical notes through...

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Mobility

Konftel Ego

Dave Michels

09/11/2017 - 09:26

As a communications professional, I take my conferencing gear seriously. When traveling, it boils down to three options: the handset, the smartphone speaker, and a...

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Audio & Video Conferencing, Konftel Ego

Cisco and Microsoft - Two Approaches to Room-Based Collaboration

Jon Arnold

01/29/2017 - 13:30

Avaya's recent news has overshadowed everything else in the market, but Cisco and Microsoft are very good at staying in the limelight. As it turned out, last week both...

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Collaboration Suites, SaaS, Cloud Apps, Technology, unified communications, UCStrategies, IP, VoIP, business process, business processes, Microsoft’s Skype Room System, Cisco Spark, collaboration, video conferencing

Open Source WebRTC Plugin for Microsoft Internet Explorer Released by Prologic

Open Source WebRTC Plugin for Microsoft Internet Explorer Released by Priologic

Phil Edholm

06/10/2014 - 14:30

Priologic just released a new WebRTC alternative for Internet Explorer (IE), a plugin that enables IE users to have WebRTC functionality. This new IE plugin will be...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, WebRTC, Mobile Clients, unified communications, UCStrategies, IP, VoIP, business process, business processes, WebRTC, Internet Explorer, Priologic

Mitel Snags prairieFyre

Dave Michels

06/17/2013 - 14:30

Yesterday, Mitel announced its $20 million acquisition of prairieFyre. The two firms have been partners in the contact center space for about 15 years with Mitel...

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