TATA Communications Focuses on APIs for Operations and CPaaS

By
Phil Edholm
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03/30/2017 - 00:00
Tata Communications is now focusing on the CPaaS space. In April, Tata is releasing an extended set of APIs designed to build on the existing operational APIs and extend...
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Infrastructure, SaaS, Cloud Apps, communications platform as a service (CPaaS), Tata Communications

Listening vs. Hearing and Why Knowing Difference is Mission Critical

By
Peter Bernstein
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03/29/2017 - 00:00
When it comes to interactions with customers, and now all aspects of what is commonly known as “the customer journey,” understanding the differences between what the...
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Contact Centers

Toshiba Exits North American Telecom Market

By
Phil Edholm
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03/25/2017 - 00:00
At the end of the week before Enterprise Connect 2017, we were all waiting to hear the plan for Avaya to emerge from bankruptcy when another piece of telecom news came...
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Unified Communication, Toshiba

Real-Time Resolution for the Modern Contact Center

By
Blair Pleasant
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03/24/2017 - 00:00
Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce...
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Contact Centers, Five9

Addressing Global Issues in UC as a Service

By
Joseph Williams
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03/21/2017 - 14:30
UC products in the era of IP telephony have been around for more than a decade. The exciting promise of integrating the key tools for collaboration to increase overall...
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UCaaS, Hybrid Cloud

Interview with Social Media Influencer – Evan Kirstel

By
Evan Kirstel
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03/20/2017 - 23:19
An interview with Evan Kirstel, #1 Social Influencer in many key industries, including IoT (Internet of Things), UCaaS (Unified Communications as a Service), and the...
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Infrastructure, social business

The Future of Collaboration

By
Blair Pleasant
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03/17/2017 - 00:00

In this Industry Buzz podcast, the topic is the future of collaboration and what business collaboration will look like in 2-3 years. Blair Pleasant moderates the conversation, with Experts Marty...

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Unified Communication, Team Collaboration

Focus on the Customer Experience

By
David Smith
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03/15/2017 - 00:00

The focus on business outcomes is driving the push for communications and collaboration capabilities to be embedded into business applications and workflows.

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Business Process & Workflows (CEBP)

Why Cloud Architecture Matters for Multi-location Businesses

By
Blair Pleasant
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03/06/2017 - 21:19
I recently had the opportunity to speak with Callan Schebella, CEO of Inference Solutions. Inference Solutions started as spinoff from Telstra Research Laboratories in...
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Telephony (VoIP, AA, IVR)