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    Leveraging the Cloud for Customer Service Innovation
    Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study

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    Broadvoice Launches GoContact Cloud Contact Center Solution in North America
    GoContact, CCaaS, Broadvoice®
    Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace
    Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
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    Leveraging the Cloud for Customer Service Innovation
    Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study

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    TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel
    David Petts, Mitel
    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
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    Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study
    Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
    Mitel on its Intent to Inquire Unify
    Martin Bitzinger, Atos, Unify
    Cloud Connections
    Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson

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    Mitel on its Intent to Inquire Unify
    Martin Bitzinger, Atos, Unify
    Cloud Connections
    Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson
    Broadvoice Launches GoContact Cloud Contact Center Solution in North America
    GoContact, CCaaS, Broadvoice®
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  • Marty Parker    X
  • Clear All

What We Heard (or Didn't) at Enterprise Connect 2021

By
Blair Pleasant
-
10/01/2021 - 14:03

Enterprise Connect 2021 was held virtually from September 27-29. In this Industry Buzz podcast, the BCStrategies Experts discuss what they heard, what they didn't hear that they expected to, and...

Tags
All Tags:
Operations, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2021

What Was Supposed to be Here by Now in BC?

By
Joseph Williams
-
03/09/2021 - 16:43

In this Industry Buzz podcast the Experts think back to 2016...when Mitel tried to acquire Polycom, Microsoft was doubling down on Skype for Business, UCaaS and CPaaS were newly familiar acronyms...

Tags
All Tags:
Infrastructure, Operations, Mobility, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

Best Practices for Video Meetings

By
Blair Pleasant
-
01/15/2021 - 11:55

In this Industry Buzz podcast, the BCStrategies Experts address a topic near and dear. We asked the Experts for best practices or recommendations for managing or participating in video meetings....

Tags
All Tags:
Mobility, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Audio & Video Conferencing

2020 Year in Review in BC

By
Jim Burton
-
12/31/2020 - 11:28

In this Industry Buzz podcast, the BCStrategies Experts review the year 2020 in business communications. Jim Burton moderates the...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

Easily Connect Analog Infrastructure to the Cloud

By
Marty Parker
-
11/16/2020 - 08:00
Migration of the enterprise analog communications infrastructure to session border controllers is an important and compelling decision. This migration is necessary for...
Tags
All Tags:
Infrastructure, Unified Communication, Telephony (VoIP, AA, IVR), SaaS, Cloud Apps
Enterprise Connect Virtual

BCStrategies Experts at Enterprise Connect Virtual 2020

By
BCStrategies
-
07/30/2020 - 14:49
In this year's virtual event, see the BCStrategies Experts in the following sessions.
Tags
All Tags:
Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Enterprise Connect 2020

The Future of Conferences

By
Blair Pleasant
-
05/28/2020 - 07:18

In this Industry Buzz podcast, the BCStrategies Experts discuss the future of conferences. Assuming that in-person conferences start up again sometime in 2021, what can we expect these events to...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, virtual conferences, Enterprise Connect

Predictions: Post-COVID Business Communications World

By
Blair Pleasant
-
04/29/2020 - 13:01

In this Industry Buzz podcast, the BCStrategies Experts take a look into the future and answer the question, "what do we think the post COVID-19 world will look like?" Blair Pleasant moderates the...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication
Scenarios for Post-COVID-19 Business Communications

Scenarios for Post-COVID-19 Business Communications

By
Marty Parker
-
04/23/2020 - 09:03
While we are in this “stay at home” period, aren’t we all thinking about what our lives and jobs are going to be like after this pandemic? There are lots of questions to...
Tags
All Tags:
Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, Manufacturing, COVID-19

Best Practices for Business Continuity and WFH During a Pandemic

By
Melissa Swartz
-
03/19/2020 - 22:09

Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH). BC Experts participating include Marty Parker, Roberta J. Fox, Steve Leaden, JR Simmons...

Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Avaya Spaces, COVID-19, Coronavirus

Enterprise Connect 2020 Postponed to August 3-6 in San Francisco

By
Marty Parker
-
03/15/2020 - 23:41
BCStrategies Experts were slated to moderate or present in 27 sessions at Enterprise Connect in Orlando and will be included in the rescheduled event.
Tags
All Tags:
Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, Enterprise Connect 2020, Coronavirus, COVID-19

Business Communications Technologies in the Age of Coronavirus

By
Jim Burton
-
03/15/2020 - 22:40

In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help enterprises facing challenges posed by the...

Tags
All Tags:
Mobility, Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, Audio & Video Conferencing, Telephony (VoIP, AA, IVR), UCaaS, Hybrid Cloud, Avaya Spaces, COVID-19, Coronavirus
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