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Never Mind the Quality

Simon Dudley

07/19/2016 - 14:30

I've talked about the importance of quality endlessly over the years. I was wrong. I started with the idea that quality was a one-way street; once you experienced...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Quality of Service (QOS), Education, Energy and Utilities, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conferencing

Polycom Bought by Siris Capital for $2Bn; Mitel Loses Out

Simon Dudley

07/11/2016 - 14:30

Recently I predicted that Siris Capital would be the winner in the contest to secure Polycom. Today it seems I was proven right.

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Infrastructure, Team Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, SaaS, Cloud Apps, Banking and Investment, unified communications, UCStrategies, IP, VoIP, business process, business processes, Mitel, Polycom

UCStrategies Reacts to Microsoft Purchase of LinkedIn

Simon Dudley

06/22/2016 - 14:30

In this Industry Buzz podcast, Simon Dudley leads a conversation with UCStrategies Experts about the announcement that Microsoft will...

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Team Collaboration, Customer Relationship Management (CRM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Microsoft, LinkedIn, CRM

Infocomm16 and King Kong

Simon Dudley

06/19/2016 - 14:30

At Infocomm16 something had changed. Suddenly the market is abuzz with new players, and the numbers are beginning to look serious. The big question is, are we going to...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conference, video conferencing, Infocomm16

Microsoft Buys LinkedIn Instantly Becomes Huge CRM Player

Simon Dudley

06/15/2016 - 14:30

In the largest deal in Microsoft's history and in a move extremely counter intuitive to their previous Modus Operandi, Microsoft is buying LinkedIn for $26.2Bn. I think...

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Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), Social Business, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, Microsoft, LinkedIn

Why the Windows PC is Finally the Future of the Video Conferencing Industry

Simon Dudley

02/23/2016 - 13:30

The last 20 years in the Video Conferencing space have been dominated by specialist devices. There have been very good reasons for this, all of which made sense at the...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, Collaboration Suites, Social Business, SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Retail & Distribution, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conferencing

Communications In 2016 - Doing More "Business," Not Just "Work"

Art Rosenberg

01/10/2016 - 13:30

I was unable to join my colleagues in their recent podcast forecasting major changes in business communications expected in 2016. However, I reviewed their comments and...

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Mobility, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), WebRTC, SaaS, Cloud Apps, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

My Business Communications Summit Takeaways

Art Rosenberg

11/29/2015 - 13:30

"UC" has finally grown up to become more than person to person communications, and is now "BC" to include business process applications that will interact and...

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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Business Process & Workflows (CEBP), WebRTC, Wireless Networks (Wi-Fi), Federation, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

Multimodal Customer Service Interactions Need Actionable Data Monitoring

Art Rosenberg

11/11/2015 - 13:30

We talked to Clarity Consulting about their innovative approach to contact center operational management that has extended the power of real-time feedback and actionable...

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect

Migrating To Enterprise Mobility With Business Call Management as a Service (CMaaS)

Art Rosenberg

11/08/2015 - 13:30

I am calling this focus on mobile call management "Call Management as a Service" (CMaaS), which is a practical migration step in moble business communications. To get...

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Global Companies Need Global Partners

Simon Dudley

10/08/2015 - 14:30

The American economy matters, a lot. Not just because a quarter of all the world's economy occurs here, but because a much greater percentage of the world's decisions...

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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, UCaaS, Hybrid Cloud, Collaboration Suites, SaaS, Cloud Apps, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Tata Communications

Video Conferencing is a Solved Problem and Why That Changes Everything

Simon Dudley

10/06/2015 - 14:30

Last week a potential new supplier of Video Conferencing solutions showed me their product. It had all the components one would want: multiway calls, recording, audio...

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