Never Mind the Quality

By
Simon Dudley
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07/19/2016 - 14:30

I've talked about the importance of quality endlessly over the years. I was wrong. I started with the idea that quality was a one-way street; once you experienced...

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Quality of Service (QOS), Education, Energy and Utilities, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conferencing

Polycom Bought by Siris Capital for $2Bn; Mitel Loses Out

By
Simon Dudley
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07/11/2016 - 14:30

Recently I predicted that Siris Capital would be the winner in the contest to secure Polycom. Today it seems I was proven right.

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Infrastructure / Operations, Collaboration, Unified Communication, Audio & Video Conferencing, Collaboration Suites, SaaS, Cloud Apps, Banking and Investment, unified communications, UCStrategies, IP, VoIP, business process, business processes, Mitel, Polycom

UCStrategies Reacts to Microsoft Purchase of LinkedIn

By
Simon Dudley
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06/22/2016 - 14:30
In this Industry Buzz podcast, Simon Dudley leads a conversation with UCStrategies Experts about the announcement that Microsoft will purchase...
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Collaboration, Customer Relationship Management (CRM), unified communications, UCStrategies, IP, VoIP, business process, business processes, Microsoft, LinkedIn, CRM

Infocomm16 and King Kong

By
Simon Dudley
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06/19/2016 - 14:30

At Infocomm16 something had changed. Suddenly the market is abuzz with new players, and the numbers are beginning to look serious. The big...

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conference, video conferencing, Infocomm16

Microsoft Buys LinkedIn Instantly Becomes Huge CRM Player

By
Simon Dudley
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06/15/2016 - 14:30

In the largest deal in Microsoft's history and in a move extremely counter intuitive to their previous Modus Operandi, Microsoft is buying LinkedIn for $26.2Bn. I...

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Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, Collaboration Suites, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), Social Business, Retail & Distribution, unified communications, UCStrategies, IP, VoIP, business process, business processes, Microsoft, LinkedIn

Why the Windows PC is Finally the Future of the Video Conferencing Industry

By
Simon Dudley
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02/23/2016 - 13:30

The last 20 years in the Video Conferencing space have been dominated by specialist devices. There have been very good reasons for this, all of which made sense at...

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, Collaboration Suites, Social Business, SaaS, Cloud Apps, Wireless Networks (Wi-Fi), Retail & Distribution, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conferencing

Communications In 2016 - Doing More "Business," Not Just "Work"

By
Art Rosenberg
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01/10/2016 - 13:30

I was unable to join my colleagues in their recent podcast forecasting major changes in business communications...

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Mobility, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), WebRTC, SaaS, Cloud Apps, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

My Business Communications Summit Takeaways

By
Art Rosenberg
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11/29/2015 - 13:30

"UC" has finally grown up to become more than person to person communications, and is now "BC" to include business process applications that will interact and...

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Business Process & Workflows (CEBP), WebRTC, Wireless Networks (Wi-Fi), Federation, Mobile Devices, unified communications, UCStrategies, IP, VoIP, business process, business processes

Multimodal Customer Service Interactions Need Actionable Data Monitoring

By
Art Rosenberg
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11/11/2015 - 13:30

We talked to Clarity Consulting about their innovative approach to contact center operational management that has extended the power of real-time feedback and...

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Mobility, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Clarity Connect

Migrating To Enterprise Mobility With Business Call Management as a Service (CMaaS)

By
Art Rosenberg
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11/08/2015 - 13:30

I am calling this focus on mobile call management "Call Management as a Service" (CMaaS), which is a practical migration step in moble business communications. To get...

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Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), WebRTC, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Mobile Devices, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, Toto Lynx, Toto Communications

Global Companies Need Global Partners

By
Simon Dudley
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10/08/2015 - 14:30

The American economy matters, a lot. Not just because a quarter of all the world's economy occurs here, but because a much greater percentage of the world's decisions...

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Infrastructure / Operations, Collaboration, Unified Communication, Instant Messaging & Presence (IM), Audio & Video Conferencing, UCaaS, Hybrid Cloud, Collaboration Suites, SaaS, Cloud Apps, Government, unified communications, UCStrategies, IP, VoIP, business process, business processes, Tata Communications

Video Conferencing is a Solved Problem and Why That Changes Everything

By
Simon Dudley
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10/06/2015 - 14:30

Last week a potential new supplier of Video Conferencing solutions showed me their product. It had all the components one would want: multiway calls, recording, audio...

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All Tags:
Mobility, Infrastructure / Operations, Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Audio & Video Conferencing, Phones, Headsets & Hardware, Contact Centers, Collaboration Suites, Business Process & Workflows (CEBP), Social Business, SaaS, Cloud Apps, Retail & Distribution, Professional Services, unified communications, UCStrategies, IP, VoIP, business process, business processes, video conferencing

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