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    Daren Finney on Mitel’s Customer Lifecycle Management Initiative
    Mitel Customer Lifecycle Management (CLM), Daren Finney
    Reliance on AI for Decision Making
    Artificial Intelligence (AI), ethics
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce

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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
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    Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium’s AI-powered Customer Engagement Platform (CEP)
    Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences
    Genesys®, Zoom, Zoom Phone, Genesys Cloud CX™
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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Daren Finney on Mitel’s Customer Lifecycle Management Initiative
    Mitel Customer Lifecycle Management (CLM), Daren Finney
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    NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
    Artificial Intelligence (AI), customer experience (CX)
    Daren Finney on Mitel’s Customer Lifecycle Management Initiative
    Mitel Customer Lifecycle Management (CLM), Daren Finney
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    Daren Finney on Mitel’s Customer Lifecycle Management Initiative
    Mitel Customer Lifecycle Management (CLM), Daren Finney
    Reliance on AI for Decision Making
    Artificial Intelligence (AI), ethics
    Employee Engagement All the Rage at Verint Engage
    Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce

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    GoTo Resolve Expands Functionality to Further Enhance All-In-One IT Management and Support Solution for SMBs 
    GoTo, GoTo Resolve, Remote Monitoring and Management (RMM), IT support platform, SMBs
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BCStrategies Impressions of Enterprise Connect 2022 - Part 1

By
Blair Pleasant
-
03/31/2022 - 14:23

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

Tags
All Tags:
Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022, hybrid work,  room systems, UCaaS/CCaaS convergence, CX, interoperability, augmented reality, the metaverse, cellular integration, low code/no code.

BCStrategies Predictions for 2022

By
Jim Burton
-
01/11/2022 - 12:07

In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...

Tags
All Tags:
Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Industry News and Merger Activity

By
Jim Burton
-
12/03/2021 - 13:00

In this Industry Buzz podcast, the BCStrategies Experts discuss recent the recent flurry of industry news, mergers and acquisitions. Jim...

Tags
All Tags:
Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Gamification for MS Teams: Introducing Trivia Engine

By
Jim Burton
-
11/22/2021 - 10:07

In this Industry Buzz videocast, Jim Burton welcomes BCStrategies Expert Kevin Kieller to discuss gamification for Microsoft Teams.

Tags
All Tags:
Operations, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, gamification, Trivia Engine, EnableUC, Microsoft Teams

BCStrategies Executive Insights: Jason Tirado of Lightware

By
Jim Burton
-
10/28/2021 - 14:15

In this BCStrategies Executive Insights videocast, the BCStrategies Experts welcome Jason Tirado, President of Lightware. ...

Tags
All Tags:
Team Collaboration, Contact Center, Video Collaboration, Unified Communication, Lightware, Jason Tirado

BCStrategies Predictions for 2021

By
Jim Burton
-
01/13/2021 - 14:00

 

In this Industry Buzz podcast, the BCStrategies Experts hold their annual conversation predicting what kinds of changes will happen in business communications in 2021. Jim Burton ...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

2020 Year in Review in BC

By
Jim Burton
-
12/31/2020 - 11:28

In this Industry Buzz podcast, the BCStrategies Experts review the year 2020 in business communications. Jim Burton moderates the...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

WebexOne is a Winner

By
Blair Pleasant
-
12/14/2020 - 11:33

In this Industry Buzz podcast, the BCStrategies Experts discuss the recent Cisco virtual WebexOne event and the many announcements Cisco made at the event. Blair Pleasant moderates the...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, Cisco, WebexOne

Back to Basics: The Connectivity of Voice

By
Jim Burton
-
11/24/2020 - 09:08

In this Industry Buzz videocast, BCStrategies' Jim Burton is joined by Dawn-Marie Elder, COO of Sippio, Bill Skinner, Senior Director Global Services of AudioCodes, and fellow BC Expert Kevin...

Tags
All Tags:
Video Collaboration, Team Collaboration, Infrastructure, Unified Communication, direct routing as a service

The Future of Conferences

By
Blair Pleasant
-
05/28/2020 - 07:18

In this Industry Buzz podcast, the BCStrategies Experts discuss the future of conferences. Assuming that in-person conferences start up again sometime in 2021, what can we expect these events to...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication, virtual conferences, Enterprise Connect

Predictions: Post-COVID Business Communications World

By
Blair Pleasant
-
04/29/2020 - 13:01

In this Industry Buzz podcast, the BCStrategies Experts take a look into the future and answer the question, "what do we think the post COVID-19 world will look like?" Blair Pleasant moderates the...

Tags
All Tags:
Infrastructure, Mobility, Operations, Video Collaboration, Contact Center, Team Collaboration, Business Phone Systems, Unified Communication

Zoom Bombing or Zoom Bashing? What Critical Security Lessons Do We Need to Learn?

By
Kevin Kieller
-
04/13/2020 - 12:41

In this Industry Buzz podcast, the BCStrategies Experts take a look at the recent surge of security issues in videoconferencing. BC Experts participating include Steve Leaden, Jim Burton, Michael...

Tags
All Tags:
Video Collaboration, Operations, Mobility, Infrastructure, Team Collaboration, Contact Center, Unified Communication, Business Phone Systems, Contact Centers, Instant Messaging & Presence (IM), Audio & Video Conferencing, Zoom, Zoom Conferencing
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