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Fuze Unveils Fuze 7, the Next Evolution for Fuze Desktop

BCStrategies

12/17/2021 - 12:13

Latest version to enhance hybrid worker communications experiences with new desktop application features. The next generation platform gives users access to faster...

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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Fuze 7

2021 Year in Review in BC

Blair Pleasant

12/17/2021 - 10:50

In this Industry Buzz podcast, the BCStrategies Experts look back at 2021 in business communications. Blair Pleasant moderates the...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Genesys Influencer Event Expands Reach Into Experience Orchestration

Stephen Leaden

12/17/2021 - 10:00

I recently had an opportunity to be part of a group of industry influencers – including analysts and consultants – who had a private audience with Genesys customers,...

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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Experience as a Service

TalkingHeadz Podcast: Alex Doyle of Verizon

Dave Michels

12/16/2021 - 17:07

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Alex Doyle, Verizon

Dialpad Meetings Enhancements and Poly Partnership Optimizes the Room Experience for Hybrid Workforces

BCStrategies

12/15/2021 - 12:31

Best-of-breed video and audio quality from Poly combine with leading cloud communications solutions from Dialpad to seamlessly connect companies through one-app-to-tap.

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Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Audio & Video Conferencing, SaaS, Cloud Apps

Ribbon Extends Cloud SBC Leadership with a Cloud Native Offer for the Edge

BCStrategies

12/10/2021 - 08:00

SBC CNe Edge leverages microservices, containers and Kubernetes to enhance performance and scalability, and automate operations in public and private clouds.

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Team Collaboration, Contact Center, Unified Communication, UCaaS, Hybrid Cloud, Finance, SBC CNe Edge, Ribbon

Consilium Partners with Non-Profit Organizations to Advance their Missions

BCStrategies

12/09/2021 - 10:00

In the developing world, Consilium’s UniAgent Mobile has made it possible for over 5,000 work-from-home agents per month to return to work and remain employed by...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniAgent Mobile

Watch This Space Podcast: 2021 in Review – Hybrid Work Realities and Consolidation Trends

Jon Arnold

12/08/2021 - 11:03

BCStrategies' Jon Arnold and Chris Fine sum things up by focusing on two broad trends that set the stage for 2022. One is the emerging...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, industry consolidation, hybrid work

Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices

BCStrategies

12/08/2021 - 10:00

The new capability, Five9 Virtual Voiceover, will be available to Five9 Inference Studio 7 users at no additional cost. Studio 7 is currently in controlled availability...

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Five9 Virtual Voiceover, Five9 Inference Studio 7