Watch This Space Podcast: The AI Revolution - Are We at the Beginning or the End? Reflections on Analyst Events from Zoom and Verint

By
Jon Arnold
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06/12/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine shared insights from recent events with Zoom and Verint – two companies going all-in with AI.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, AI (artificial intelligence)

Watch This Space Podcast: The Future is Digital - Exploring Innovation for Workplace Security and Visual Collaboration

By
Jon Arnold
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05/08/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine explored what technology innovation looks like both in physical and virtual spaces.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, ISC West, workplace security, smart buildings

Watch This Space Podcast: Takeaways from Enterprise Connect, and How Did We Get Here with AI from the Days of PBX and Legacy Telephony?

By
Jon Arnold
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04/09/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine talk about Enterprise Connect, how AI has become the main focus of the event, and how the communications technology space has been radically transformed so...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Enterprise Connect, Artificial Intelligence (AI)

Watch This Space Podcast: Takeaways From the Future of Work Expo, and Where's the Fit for AI, Apple and the Metaverse?

By
Jon Arnold
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03/18/2024 - 07:00

BCStrategies' Jon Arnold and Chris Pine reflect on key highlights from the recent Future of Work Expo, where Jon serves as event Chair, and Chris was both a speaker and a moderator.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Future of Work Expo, Artificial Intelligence (AI)

This Space Podcast: What Constitutes Work in a Digital World, and Future of Work Expo Preview

By
Jon Arnold
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02/21/2024 - 00:00

BCStrategies' Jon Arnold and Chris Pine discusses Jon's upcoming Future of Work Expo in Ft. Lauderdale.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Future of Work Expo

This Space Podcast: 2024 Outlook - How IT Leaders Need to Think About Deploying AI - an Analog Perspective

By
Jon Arnold
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01/24/2024 - 00:00

This episode marks the start of Season 7 for Watch This Space, and as always, is a look-ahead into the coming year.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication

This Space Podcast: Musings on Big Tech, Looming AI Backlash, and Takeaways From Verint’s Analyst Event

By
Jon Arnold
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12/20/2023 - 00:00

Our discussion for this episode centered on Big Tech, triggered by the recent rollercoaster with OpenAI.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Verint, Artificial Intelligence (AI)

This Space Podcast: State of Play with Hybrid Work, and Jon’s World Tour Revue - London, Peru, Dubai and the U.S.

By
Jon Arnold
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11/16/2023 - 10:32

Before getting to Jon’s travelogue of industry events, BCStrategies' Jon Arnold and Chris Pine reviewed how businesses are still facing challenges getting hybrid work right, and what vendors are...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, UC Expo, NICE, Avaya, Cisco WebexOne, SCTC

Watch This Space Podcast: New York City Events Roundup - Cloud Communications Alliance, CREtech and WorkTech23

By
Jon Arnold
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10/15/2023 - 01:00

In this episode, BCStrategies' Jon Arnold and Chris Pine discuss industry events that they attended together in New York, including the Cloud Communications Alliance Financial Summit. Chris also...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, UCaaS, CCaaS, CPaaS, Cloud Communications Alliance, CREtech, WorkTech23, Cisco, Google, WestCap

Watch This Space Podcast: East Meets West - Is It Still Customer Service if They Don’t Want You?

By
Jon Arnold
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09/12/2023 - 00:00

In this episode, BCStrategies' Jon Arnold and Chris Pine raise some darker realities of how customer service is evolving, and how transformative technologies like AI can be a double-edged sword,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, customer service

Watch This Space Podcast: East Meets West - Takeaways From Mobile World Congress Shanghai and the Bleeding Edge of 5G

By
Jon Arnold
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08/11/2023 - 00:00

In the August episode, the main topic was Jon's experience at the Mobile World Congress event in Shanghai, with some sidebars to his broader impressions of going to China for the first time.

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, 5G

Watch This Space Podcast: Act III for Avaya - Why We Think They May Succeed, and Is It Too Late to Push Back on Big Tech?

By
Jon Arnold
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07/10/2023 - 00:00

The July episode ended up being mostly about Avaya's ENGAGE event. Given how interesting Avaya’s situation has become – the discussion also reflected on the broader state of technology, and how...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Avaya