CCaaS and UCaaS: Better Together?

By
Blair Pleasant
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05/17/2022 - 15:03

In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service)

Video vs. Avatars

By
Kevin Kieller
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05/12/2022 - 09:25

We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place? In this video podcast, the moderator is...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, avatars, video fatigue

Multi-Vendor vs. Single-Vendor Ecosystems

By
Phil Edholm
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04/12/2022 - 16:17

The UCaaS market has emerged with most of the major vendors using an eco-system approach to devices and room systems. Cisco has chosen to take the Apple approach of a vertically integrated...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS, multi-vendor

BCStrategies Impressions of Enterprise Connect 2022 - Part 2

By
Kevin Kieller
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04/01/2022 - 13:05

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. In part 2, ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022

BCStrategies Impressions of Enterprise Connect 2022 - Part 1

By
Blair Pleasant
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03/31/2022 - 14:23

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022, hybrid work,  room systems, UCaaS/CCaaS convergence, CX, interoperability, augmented reality, the metaverse, cellular integration, low code/no code.

Kari’s Law and RAY BAUM’S Act – What You Need to Know

By
Martha Buyer
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02/03/2022 - 09:56
While there has been no litigation to date, it’s only a matter of time until the MLTS in place at an enterprise is unable to provide the information necessary to enable...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Kari’s Law, RAY BAUM’S Act, 9-1-1, 911, NG9-1-1

BCStrategies Predictions for 2022

By
Jim Burton
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01/11/2022 - 12:07

In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Fuze Releases Platform Updates to Strengthen Evolving Hybrid Worker Needs

By
BCStrategies
-
01/07/2022 - 07:00
New capabilities, including chat-based routing for Fuze Contact Center, enhance productivity and collaboration across distributed teams.
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud
Mitel CMO Dave Silke

Dave Silke on the Future of Mitel

By
Blair Pleasant
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01/04/2022 - 07:02
To get a better understanding of Mitel’s plans and expectations for the future, I spoke with Mitel CMO Dave Silke about what this new arrangement means for Mitel, its...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, RingCentral’s Message Video Phone (MVP), unified communications as a service (UCaaS), Dave Silke

Fuze Unveils Fuze 7, the Next Evolution for Fuze Desktop

By
BCStrategies
-
12/17/2021 - 12:13
Latest version to enhance hybrid worker communications experiences with new desktop application features. The next generation platform gives users access to faster...
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Fuze 7

2021 Year in Review in BC

By
Blair Pleasant
-
12/17/2021 - 10:50

In this Industry Buzz podcast, the BCStrategies Experts look back at 2021 in business communications. Blair Pleasant moderates the...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Industry News and Merger Activity

By
Jim Burton
-
12/03/2021 - 13:00

In this Industry Buzz podcast, the BCStrategies Experts discuss recent the recent flurry of industry news, mergers and acquisitions. Jim...

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Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration