CCaaS and UCaaS: Better Together?

By
Blair Pleasant
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05/17/2022 - 15:03

In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service)

Video vs. Avatars

By
Kevin Kieller
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05/12/2022 - 09:25

We know that video fatigue is real. But is the solution to simply turn off your camera or rather to use an avatar in your place? In this video podcast, the moderator is...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, avatars, video fatigue

Multi-Vendor vs. Single-Vendor Ecosystems

By
Phil Edholm
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04/12/2022 - 16:17

The UCaaS market has emerged with most of the major vendors using an eco-system approach to devices and room systems. Cisco has chosen to take the Apple approach of a vertically integrated...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, UCaaS, multi-vendor

BCStrategies Impressions of Enterprise Connect 2022 - Part 1

By
Blair Pleasant
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03/31/2022 - 14:23

In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2022, hybrid work,  room systems, UCaaS/CCaaS convergence, CX, interoperability, augmented reality, the metaverse, cellular integration, low code/no code.

BCStrategies Predictions for 2022

By
Jim Burton
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01/11/2022 - 12:07

In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

2021 Year in Review in BC

By
Blair Pleasant
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12/17/2021 - 10:50

In this Industry Buzz podcast, the BCStrategies Experts look back at 2021 in business communications. Blair Pleasant moderates the...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Industry News and Merger Activity

By
Jim Burton
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12/03/2021 - 13:00

In this Industry Buzz podcast, the BCStrategies Experts discuss recent the recent flurry of industry news, mergers and acquisitions. Jim...

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Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

The End of An Era - RIP to the Premises PBX

By
Phil Edholm
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11/11/2021 - 10:28
Yesterday, Mitel announced that they were entering into a relationship to have RingCentral MVP becomes the UCaaS migration offer to be made to the existing (and future)...
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Operations, Video Collaboration, Team Collaboration, Contact Center, Infrastructure, Business Phone Systems, Unified Communication, Mobile Clients, RingCentral MVP, UCaaS, UC-as-a-Service (UCaaS)
Ooma AirDial

What do you do when copper is no longer available? Can Wireless replace your aging POTS lines?

By
Phil Edholm
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11/01/2021 - 09:59
A major challenge for many businesses is the gradual elimination of the traditional copper line or POTS basic telephony service.
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Unified Communication, Mobility, Infrastructure, Team Collaboration, WebRTC, Wireless Networks (Wi-Fi), Mobile Devices, Mobile Clients

BCStrategies Executive Insights: Jason Tirado of Lightware

By
Jim Burton
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10/28/2021 - 14:15

In this BCStrategies Executive Insights videocast, the BCStrategies Experts welcome Jason Tirado, President of Lightware. ...

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Team Collaboration, Contact Center, Video Collaboration, Unified Communication, Lightware, Jason Tirado

What We Heard (or Didn't) at Enterprise Connect 2021

By
Blair Pleasant
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10/01/2021 - 14:03

Enterprise Connect 2021 was held virtually from September 27-29. In this Industry Buzz podcast, the BCStrategies Experts discuss what they heard, what they didn't hear that they expected to, and...

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Operations, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Enterprise Connect 2021

BCStrategies Experts Discuss Zoom and Zoomtopia 2021

By
Blair Pleasant
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09/20/2021 - 23:08

In this Industry Buzz podcast, the BCStrategies Experts discuss Zoomtopia, Zoom's 100% virtual event, held September 13-14, 2021. Blair...

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Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration, Zoomtopia