At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and...
Breaking down the barriers and silos of UC and contact center creates “CX for Everyone” (CXE), where anyone within an organization, no matter where they are located, can...
In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...
CEO Jeff Storey kicked off the event explaining how Lumen moved from being a telecom company to a technology company, noting that emerging applications require a new...
In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...
Avaya introduced its first program for government consultants who had a front-row view to sessions and announcements. This was the first time Avaya brought together the...
To get a better understanding of Mitel’s plans and expectations for the future, I spoke with Mitel CMO Dave Silke about what this new arrangement means for Mitel, its...
NEC’s large installed base of customers can get the cloud-based unified communication and collaboration capabilities they need and move to a full cloud-based...
