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Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

BCStrategies

09/18/2020 - 15:33

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Selligent Experience Cloud, Selligent Universal Profile

Five9 Unveils Agent Assist Offering - Delivering Practical, Real-World Benefits to Contact Centers

BCStrategies

09/16/2020 - 10:15

Five9 Agent Assist shatters AI perceptions of being ‘expensive,’ ‘hard,’ and ‘inaccurate’ while providing consistent, detailed and precise call summaries

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud

Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems

BCStrategies

09/16/2020 - 10:08

Patent streamlines contact center communications with enhanced visibility into user history

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Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud

Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services

UCStrategies Staff

09/11/2020 - 13:02

Ribbon’s Kandy Business Solutions will leverage the IBM Cloud for Financial Services to deliver secure, cloud-based Unified Communications as a Service capabilities

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Unified Communication, UCaaS, Hybrid Cloud, Finance, IBM Cloud for Financial Services, Kandy Business Solutions

Consilium Launches UniCloud™ 7.0 with Rapid Provisioning of Cisco UC and Contact Centers

UCStrategies Staff

09/08/2020 - 00:00

The new UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both cloud and...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium UniCloud™

NetFortris Launches Comm-unity All-in-One UCaaS Solution

BCStrategies

09/02/2020 - 12:00

All-new Scalable, Georedundant Microservices Platform Leverages UC Development Expertise of Fonality Acquisition

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Team Collaboration, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, NetFortris Comm-unity

Twilio To Power Communications for More Than 28 Contact Tracing Initiatives

BCStrategies

08/28/2020 - 10:41

Illinois Department of Innovation & Technology and Philadelphia Department of Public Health tap Twilio to support contact tracing efforts

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, COVID-19, contact tracing

Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years

BCStrategies

08/24/2020 - 00:00

The COVID-19 Digital Engagement Report is a snapshot of how businesses have addressed the complex challenges posed by this crisis and how they will continue to evolve...

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Unified Messaging (Email, Voicemail, SMS, Chat), Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, UCaaS, Hybrid Cloud, Twilio COVID-19 Digital Engagement Report

Voximplant

Empower your business with voice, video and messaging using the serverless cloud communications platform

Mission

Democratizing...

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Unified Communication, Instant Messaging & Presence (IM), SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), UCaaS, Hybrid Cloud, Contact Centers

Vendor Profile

TalkingHeadz Podcast: Bruce McClelland, Ribbon Communications

Dave Michels

07/23/2020 - 09:17

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Infrastructure, Unified Communication, Software Defined Networking (SDN), UCaaS, Hybrid Cloud, Bruce McClelland

Global CPaaS Innovator, Voximplant, Launches One-Click Integration With Google Cloud Dialogflow

BCStrategies

07/16/2020 - 11:00

Voximplant continues to deepen its technology partnership with Google Cloud via a rapid integration that speeds the development of real-time communications applications...

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Contact Center, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Technology, Voximplant, Google Cloud Dialogflow, Artificial Intelligence (AI)

Video: Ramp Event Simulation

Ramp

06/29/2020 - 13:27

Verifying the performance of your global multicast network prior to major video broadcasts has never been easier. With Ramp Multicast+, IT administrators can run silent tests that simulate live...

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