IBM Watson Launches New AI and Automation Features to Help Businesses Transform Customer Service

By
BCStrategies
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09/10/2021 - 11:37
This includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app...
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Contact Center, Unified Communication, UCaaS, Hybrid Cloud, IBM Watson Assistant
Zoom Rooms Kiosk Mode

Pivoting to the New Normal in a Virtual World

By
Blair Pleasant
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10/22/2020 - 17:44
New tools and capabilities will help relieve some of the stress in our professional and personal lives.
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Business Phone Systems, Contact Center, Team Collaboration, Video Collaboration, Unified Communication, hybrid workforce, COVID-19, Zoom, Zoomtopia, Headspace

Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services

By
UCStrategies Staff
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09/11/2020 - 13:02
Ribbon’s Kandy Business Solutions will leverage the IBM Cloud for Financial Services to deliver secure, cloud-based Unified Communications as a Service capabilities
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Unified Communication, UCaaS, Hybrid Cloud, Finance, IBM Cloud for Financial Services, Kandy Business Solutions
Avaya Engage 2020 - All In

Avaya Engage – They’re All-In – Are YOU All-In?

By
Jon Arnold
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02/24/2020 - 11:32
Aside from being all-in on cloud, this was a strong message to partners and customers that Avaya is all-in to win. Most of what I saw at Engage was how Avaya has put all...
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Unified Communication, UCaaS, Hybrid Cloud, Avaya Cloud Office (ACO), Google, conversational AI, IBM, Nuance, speech biometrics, Verint, WEM, Noble Systems, CX gamification

Cobalt Iron and Northdoor Ltd. to Present ‘Machine Learning Meets Data Protection’ at IBM Think Summit London

LONDON & LAWRENCE, Kan.--(BUSINESS WIRE)-- #IBMThinkLondon--Cobalt Iron and Northdoor Ltd will sponsor, exhibit, and make a presentation at the upcoming IBM
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Infrastructure, Team Collaboration, Unified Communication, UCaaS, Hybrid Cloud, SaaS, Cloud Apps, Education

Talkdesk Secures TrackTik with Unmatched Reliability and Seamless Salesforce Integration

SAN FRANCISCO--(BUSINESS WIRE)-- #CCaaS--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced TrackTik Software Inc. will m
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Customer Relationship Management (CRM), Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) and IBM today announced that Avaya will adopt hybrid cloud solutions from IBM to help ex
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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Professional Services, Technology

Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) and IBM today announced that Avaya will adopt hybrid cloud solutions from IBM to help ex
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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Banking and Investment, Government, Professional Services, Technology

Talkdesk Is Named to the 2019 Forbes Cloud 100

SAN FRANCISCO--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/CCaaS?src=hash" target="_blank">#CCaaS</a>--Talkdesk®,
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Education, Energy and Utilities, Manufacturing, Professional Services, Technology

Expanded Enterprise Adoption Fuels Fuze Growth

BOSTON--(BUSINESS WIRE)--Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise, today announced that
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Mobility, Infrastructure, Team Collaboration, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Mobile Devices, Manufacturing, Technology

Product Innovation, Significant Customer Wins Position Talkdesk for Continued Industry Momentum In 2019

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced a massive move forward in its commitme
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Mobility, Infrastructure, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Unified Messaging (Email, Voicemail, SMS, Chat), Instant Messaging & Presence (IM), Contact Centers, UCaaS, Hybrid Cloud, Business Process & Workflows (CEBP), Customer Relationship Management (CRM), SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Mobile Clients, Banking and Investment, Energy and Utilities, Hospitality, Manufacturing, Media/Publishing, Professional Services, Retail & Distribution, Technology

EmployBridge Moves Several Hundred Agents to Talkdesk for Unparalleled Cloud Innovation

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent A
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Infrastructure, Team Collaboration, Unified Communication, Instant Messaging & Presence (IM), Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Education, Energy and Utilities, Manufacturing, Professional Services, Technology