Customer Engagement Cloud Platform

Employee Engagement All the Rage at Verint Engage

By
Blair Pleasant
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06/20/2022 - 22:06
At Verint Engage, Verint’s annual customer event, attendees heard how the company’s platform and technologies can close the gap created between customer expectations and...
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Infrastructure, Operations, Video Collaboration, Team Collaboration, Contact Center, Unified Communication, Verint Engage, Dan Bodner, Verint Customer Engagement Cloud Platform, Artificial Intelligence (AI), One Workforce

Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight

By
BCStrategies
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05/26/2022 - 07:00
Strategic partnership and Advanced Integration addresses complex compliance requirements and distributed workforce challenges.
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Intelligent Voice Limited, compliance oversight

Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise

By
BCStrategies
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06/16/2021 - 10:00
Fuze Contact Center with Verint Workforce Management enhances integrations to streamline contact center scheduling and forecasting
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud, Fuze Contact Center, Verint Workforce Management

Verint and 8x8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide

By
BCStrategies
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01/25/2021 - 14:00
New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise
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Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps
TalkingHeadz Podcasts

TalkingHeadz Podcast: Ryan Hollenbeck, Verint

By
Dave Michels
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07/22/2020 - 09:08

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Contact Center, Unified Communication, Ryan Hollenbeck
Avaya Engage 2020 - All In

Avaya Engage – They’re All-In – Are YOU All-In?

By
Jon Arnold
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02/24/2020 - 11:32
Aside from being all-in on cloud, this was a strong message to partners and customers that Avaya is all-in to win. Most of what I saw at Engage was how Avaya has put all...
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Unified Communication, UCaaS, Hybrid Cloud, Avaya Cloud Office (ACO), Google, conversational AI, IBM, Nuance, speech biometrics, Verint, WEM, Noble Systems, CX gamification

Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boost Customer Experience

MELVILLE, N.Y.--(BUSINESS WIRE)-- #ActionableIntelligence--Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boos
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Mobility, Team Collaboration, Mobile Devices, Professional Services

Verint Announces Q2 FY2020 Results with Strong Cloud Growth

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT), a global Actionable Intelligence® leader, today announced results for the three an
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Infrastructure, Team Collaboration, Unified Communication, Phones, Headsets & Hardware, SaaS, Cloud Apps, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Government, Manufacturing, Media/Publishing, Professional Services, Technology
Shift in the Playing Field by Ranganath Krishnamani - Spinning Top

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

By
Nicolas De Kouchkovsky
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08/13/2019 - 12:31
In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...
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Unified Communication, Team Collaboration, Contact Centers, Telephony (VoIP, AA, IVR), Marketing Automation, Customer Success Management, and Customer Engagement, Customer Data Platforms (CDP), Artificial Intelligence (AI), speech analytics, Customer Journey Analytics

ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Configuration, Monitoring, Operations (BCOM), Banking and Investment, Energy and Utilities, Manufacturing, Professional Services, Retail & Distribution, Technology

Verint Enhances Workforce Management With Artificial Intelligence Capabilities

By
Robbie Pleasant
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12/06/2017 - 00:00
Verint Systems Inc. has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution.
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Workforce Management (WFM), Artificial Intelligence (AI)

CSI’s Virtual Observer wins the 2017 Award for Achievement in...

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the V
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Infrastructure, Team Collaboration, Unified Communication, Contact Centers, Customer Relationship Management (CRM), Configuration, Monitoring, Operations (BCOM), Manufacturing