Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Center Employees

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BCStrategies
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01/26/2022 - 00:00
Alvaria Real Time Optimizer integrates with all major contact center platforms to intelligently determine and manage agent efficiency and engagement to maximize...
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Unified Communication, Contact Center, Contact Centers, Alvaria Real Time Optimizer

3CLogic Announces Enhanced SMS Capabilities for ServiceNow in Upcoming Spring Release

By
BCStrategies
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01/26/2022 - 00:00
Cloud Call Center provider to complement voice solution with new two-way SMS, advanced text routing, and integrated reporting features.
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Unified Communication, Contact Centers, SaaS, Cloud Apps, Unified Messaging (Email, Voicemail, SMS, Chat), 3CLogic, ServiceNow, SMS

ConnectMeVoice Introduces Groundbreaking UCaaS Platform and Management Portal

By
BCStrategies
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01/26/2022 - 00:00
Radically simplifying Unified Communications as a Service (UCaaS) setup and management, the ConnectMeVoice (CMV) Clarity portal makes day-to-day administration simpler,...
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Unified Communication, ConnectMeVoice, Managed Service Providers (MSP), ConnectMeVoice Clarity™ platform, UCaaS

Yamaha Introduces Unique VSP-2 Speech Privacy System

By
BCStrategies
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01/19/2022 - 00:00
Leveraging Yamaha Audio expertise, the compact, high-performance, and customizable VSP-2 comfortably masks private conversation, retrofits into any office.
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Team Collaboration, Unified Communication, Phones, Headsets & Hardware, Audio & Video Conferencing, Yamaha VSP-2 Speech Privacy System
TalkingHeadz Podcasts

TalkingHeadz Podcast: Cullen Jennings of Cisco

By
Dave Michels
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01/13/2022 - 14:36

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Cullen Jennings, Cisco
TalkingHeadz Podcasts

TalkingHeadz Podcast: Michael Litt of Vidyard

By
Dave Michels
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01/13/2022 - 08:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Vidyard, Michael Litt

BCStrategies Predictions for 2022

By
Jim Burton
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01/11/2022 - 12:07

In this Industry Buzz podcast, the BCStrategies Experts were asked to make three predictions about what they expect to see or what to watch for in business communications in 2022. ...

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Operations, Infrastructure, Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Watch This Space Podcast: Technology Innovation: From Telecom to Space Exploration to the Metaverse

By
Jon Arnold
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01/07/2022 - 11:10

With Omicron extending the pandemic, BCStrategies' Jon Arnold and Chris Fine explore the longer-term implications of hybrid work,...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, industry consolidation, hybrid work

Fuze Releases Platform Updates to Strengthen Evolving Hybrid Worker Needs

By
BCStrategies
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01/07/2022 - 07:00
New capabilities, including chat-based routing for Fuze Contact Center, enhance productivity and collaboration across distributed teams.
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Mobility, Contact Center, Team Collaboration, Unified Communication, SaaS, Cloud Apps, UCaaS, Hybrid Cloud
Avaya Engage 2021

Avaya Engages Government Consultants at Avaya ENGAGE

By
Blair Pleasant
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01/04/2022 - 07:03
Avaya introduced its first program for government consultants who had a front-row view to sessions and announcements. This was the first time Avaya brought together the...
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Infrastructure, Operations, Contact Center, Unified Communication, Avaya ENGAGE 2021, Jerry Dotson, Craig Haskins, Vince Martinez, State and Local Government and education (SLED) market, Avaya Government Solutions Program
Mitel CMO Dave Silke

Dave Silke on the Future of Mitel

By
Blair Pleasant
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01/04/2022 - 07:02
To get a better understanding of Mitel’s plans and expectations for the future, I spoke with Mitel CMO Dave Silke about what this new arrangement means for Mitel, its...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, RingCentral’s Message Video Phone (MVP), unified communications as a service (UCaaS), Dave Silke

Avaya Cloud Office® Enables The Learning People to Deliver Exceptional Education Experiences

By
BCStrategies
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12/17/2021 - 12:39
The Learning People provide curated career counseling and online training for more than 35,000 students, many of whom have landed careers in the tech industry with the...
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Operations, Contact Center, Unified Communication, Collaboration Suites, Audio & Video Conferencing, UCaaS, Hybrid Cloud, The Learning People, Avaya Cloud Office UCaaS solution