Chatbots have reached the mainstream in recent years due to technological advances that have made them practically useful. Today, many ecommerce businesses are using...
So if you’ve heard of APIs but never had a strong grasp of what they actually are — or why anyone would, or should, care about them — then you’re not alone. But they’re...
According to Warren Levitan, President and CEO of Smooch, they have developed a platform that can support a single API to a contact center or other customer service...
The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-based...
Cloud-based Unified Communications models are now making the financial evaluation process less complex, as models used for cloud do not carry the same detailed bill of...
The new edition to the market-leading Evolve range of professional headsets marks yet another engineering milestone for Jabra, as the pioneer of the world’s first true...
On the heels of a large $100 million B-round, Talkdesk held its third customer and partner conference, OpenTalk. In seven years, the company established a name for...
I encourage you to join me and Five 9 Director, Corporate Communications, Michael Rose in a webinar on Tuesday, December 4 at 11:00 am PT/2:00 ET. We’ll be discussing...
