Diagram - Information Driven Contact Center

Leveraging the Cloud for Customer Service Innovation

By
Robert Harris
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03/01/2023 - 10:59
Cloud deployments create an opportunity to rework business processes and provide personalized customer experiences (CX) and empowered, fulfilling employee experiences (...
Robert Harris
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner
TalkingHeadz Podcasts

TalkingHeadz Podcast: David Petts, SVP Cloud to Cloud Business Group at Mitel

By
Dave Michels
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02/20/2023 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, David Petts, Mitel

Watch This Space Podcast: Future of Work Expo Preview and Highlights from the Leesman Powering Hybrid Work 2023 Study

By
Jon Arnold
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02/05/2023 - 00:00

Jon is returning as Chair for Future of Work Expo in Ft. Lauderdale, and Chris will be active there too, so with the event fast-approaching, we started this episode with a preview of what to...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, Future of Work Expo, Leesman Powering Hybrid Work 2023 Study
Martin Bitzinger

Mitel on its Intent to Inquire Unify

By
Blair Pleasant
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01/30/2023 - 17:04
I spoke with Martin Bitzinger, EVP Mitel Product Management and Marketing, about the Unify announcement and what it means for the company.
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Martin Bitzinger, Atos, Unify
Cloud Connections 2023

Cloud Connections

By
Blair Pleasant
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01/26/2023 - 14:19
I had the opportunity to attend and participate in the Cloud Communications Alliance (CCA) Cloud Connections 2023 event in Ft. Lauderdale recently.
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Cloud Communications Alliance (CCA) Cloud Connections 2023, Dave Michels, Clark Peterson
TalkingHeadz Podcasts

TalkingHeadz Podcast: Michael Beckley, Founder and CTO of Appian

By
Dave Michels
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01/24/2023 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Michael Beckley, Appian

Watch This Space Podcast: Our 2023 Outlook - High Hopes for AI, But Analog Tech is Still Cool

By
Jon Arnold
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01/18/2023 - 00:00

We haven’t had this much economic uncertainty in many years, making the outlook more about survive than thrive, but also with a sense of promise for AI in this Watch This Space podcast. 

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Watch This Space podcasts, AI, Artificial Intelligence (AI)
TalkingHeadz Podcasts

TalkingHeadz Podcast: Raluca Monet of Google's Chrome Enterprise Recommended (CER) Team

By
Dave Michels
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01/18/2023 - 00:00

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Raluca Monet, Google

Broadvoice Launches GoContact Cloud Contact Center Solution in North America

By
BCStrategies
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01/11/2023 - 09:42
Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing
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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact, CCaaS, Broadvoice®

Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

By
BCStrategies
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01/09/2023 - 07:00
New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...
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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign
Blair Pleasant and Alan Masarek

Alan Masarek Discusses Avaya’s Future

By
Blair Pleasant
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01/03/2023 - 12:24
I recently had the opportunity to interview Avaya CEO Alan Masarek to discuss his plans for Avaya and its future. I posed questions from the Avaya customer and channel...
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Mobility, Video Collaboration, Team Collaboration, Business Phone Systems, Infrastructure, Operations, Contact Center, Unified Communication, Innovation Without Disruption, Avaya Experience Platform

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

By
BCStrategies
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12/22/2022 - 00:00
In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...
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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)