Genesys Influencer Event Expands Reach Into Experience Orchestration

By
Stephen Leaden
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12/17/2021 - 10:00
I recently had an opportunity to be part of a group of industry influencers – including analysts and consultants – who had a private audience with Genesys customers,...
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Video Collaboration, Team Collaboration, Business Phone Systems, Contact Center, Unified Communication, Experience as a Service
TalkingHeadz Podcasts

TalkingHeadz Podcast: Alex Doyle of Verizon

By
Dave Michels
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12/16/2021 - 17:07

In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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Operations, Video Collaboration, Team Collaboration, Unified Communication, Business Phone Systems, Contact Center, Alex Doyle, Verizon

Dialpad Meetings Enhancements and Poly Partnership Optimizes the Room Experience for Hybrid Workforces

By
BCStrategies
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12/15/2021 - 12:31
Best-of-breed video and audio quality from Poly combine with leading cloud communications solutions from Dialpad to seamlessly connect companies through one-app-to-tap.
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Unified Communication, Telephony (VoIP, AA, IVR), Phones, Headsets & Hardware, Audio & Video Conferencing, SaaS, Cloud Apps

Ribbon Extends Cloud SBC Leadership with a Cloud Native Offer for the Edge

By
BCStrategies
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12/10/2021 - 08:00
SBC CNe Edge leverages microservices, containers and Kubernetes to enhance performance and scalability, and automate operations in public and private clouds.
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Team Collaboration, Contact Center, Unified Communication, UCaaS, Hybrid Cloud, Finance, SBC CNe Edge, Ribbon

Consilium Partners with Non-Profit Organizations to Advance their Missions

By
BCStrategies
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12/09/2021 - 10:00
In the developing world, Consilium’s UniAgent Mobile has made it possible for over 5,000 work-from-home agents per month to return to work and remain employed by...
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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniAgent Mobile

Watch This Space Podcast: 2021 in Review – Hybrid Work Realities and Consolidation Trends

By
Jon Arnold
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12/08/2021 - 11:03

BCStrategies' Jon Arnold and Chris Fine sum things up by focusing on two broad trends that set the stage for 2022. One is the emerging...

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Infrastructure, Operations, Contact Center, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Collaboration Suites, Audio & Video Conferencing, Watch This Space podcasts, Jon Arnold, Chris Fine, industry consolidation, hybrid work

Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices

By
BCStrategies
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12/08/2021 - 10:00
The new capability, Five9 Virtual Voiceover, will be available to Five9 Inference Studio 7 users at no additional cost. Studio 7 is currently in controlled availability...
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Five9 Virtual Voiceover, Five9 Inference Studio 7

Unified Communications and Collaboration User Adoption and Training Study - 2021

By
Kevin Kieller
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12/08/2021 - 06:14

The results of this study highlight what organizations can do to optimize usage and adoption to deliver optimal returns on technology investments.

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Video Collaboration, Team Collaboration, Unified Communication

Industry News and Merger Activity

By
Jim Burton
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12/03/2021 - 13:00

In this Industry Buzz podcast, the BCStrategies Experts discuss recent the recent flurry of industry news, mergers and acquisitions. Jim...

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Mobility, Business Phone Systems, Team Collaboration, Contact Center, Unified Communication, Video Collaboration

Introducing Microsoft Teams Essentials

By
BCStrategies
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12/02/2021 - 08:00
New Teams offering designed for small businesses delivers meetings, chat and collaboration for the lowest price in the market today.
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Contact Center, Business Phone Systems, Video Collaboration, Unified Communication, Collaboration Suites, UCaaS, Hybrid Cloud, Microsoft Teams Essentials

8x8 To Acquire Fuze

By
BCStrategies
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12/02/2021 - 08:00
Deal accelerates 8x8 XCaaS innovation and global enterprise momentum for integrated cloud communications and contact center solution.
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Team Collaboration, Video Collaboration, Unified Communication, Contact Centers, Unified Messaging (Email, Voicemail, SMS, Chat), SaaS, Cloud Apps, 8x8 XCaaS™

LiveVox Partners with AppSmart, Continues to Build Channel Momentum

By
BCStrategies
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12/01/2021 - 09:26
Strategic partnership extends the reach of LiveVox’s fully integrated, cloud-based contact center solutions, providing a “land and expand” sales opportunity for AppSmart...
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Operations, Video Collaboration, Team Collaboration, Contact Center, Business Phone Systems, Unified Communication, SaaS, Cloud Apps, Contact Centers, LiveVox, cloud-based contact center, AppSmart®