The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry...
Every industry is full of information, webinars and buzzwords around both Customer Experience and Employee experience. Are they both critical to success in the new...
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership...
Frost & Sullivan surveyed healthcare decision-makers at the height of the pandemic to discover how healthcare operations evolved. The report provides a revealing...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
CEO Jeff Storey kicked off the event explaining how Lumen moved from being a telecom company to a technology company, noting that emerging applications require a new...
One of the key factors stimulating the growth of the video conferencing market is the acceleration of remote working as a pre-existing trend. Businesses worldwide are...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...
