Netherlands Retailer de Bijenkorf Selects Vonage's NewVoiceMedia and Conversation Analyzer Solutions to Transform Customer Service Experience

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BCStrategies
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05/21/2019 - 12:00
de Bijenkorf has signed an agreement for Vonage’s award-winning NewVoiceMedia contact center solution for its Salesforce integration, routing and reporting capabilities...
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Unified Communication, Contact Centers, Technology, NewVoiceMedia Conversation Analyzer, de Bijenkorf

Hotelbeds Selects Vonage's NewVoiceMedia Contact Center Solution to Transform Service Experience for Global Customer Base

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BCStrategies
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05/14/2019 - 12:47
Hotelbeds contracts, connects and efficiently distributes a differentiated portfolio of more than 170 thousand properties over 185 countries to leading industry partners...
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Unified Communication, Contact Centers, Technology

FCR Media Reshapes its Business with Vonage’s NewVoiceMedia Solution

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BCStrategies
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05/03/2019 - 18:48
Vonage’s NVM solution is used by enterprises for their contact center and inside sales needs.
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Unified Communication, Technology

Vonage Wins 2019 CUSTOMER Magazine Product of the Year Award

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BCStrategies
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04/25/2019 - 07:56
The NewVoiceMedia solution honored for exceptional innovation and quality
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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Technology, TMC, has named its NewVoiceMedia (NVM), 2019 CUSTOMER Product of the Year Award

BCStrategies' Impressions of ENGAGE

By
Jim Burton
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02/07/2019 - 23:28

In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company's product roadmap, new branding and overall...

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud

New Research Reveals 75 Percent of Customers Still Favor Live Agent Support for Customer Service

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BCStrategies
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12/06/2018 - 23:32
New research reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.
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Contact Centers, Technology, Healthcare, Dennis Fois, NewVoiceMedia’s Serial Switchers Swayed by Sentiment study

Vonage – Hitting the Trifecta

By
Blair Pleasant
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12/04/2018 - 12:02
One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...
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Team Collaboration, Infrastructure, Mobility, Unified Communication, NewVoiceMedia, Alan Masarek, Vonage Business, Nexmo, TokBox, Dennis Fois, Jay Patel

NewVoiceMedia Wins Digital Innovation Award for Speech Analytics Solution

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BCStrategies
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11/13/2018 - 17:51
WebPT provides a web-based medical record system for physical therapists.
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Contact Centers, Technology, Healthcare, Ventana Research 2018 Digital Innovation Award, Conversation Analyzer

WebPT Enhances Customer Experience and Agent Engagement with NewVoiceMedia

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BCStrategies
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10/31/2018 - 12:16
WebPT provides a web-based medical record system for physical therapists.
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Contact Centers, Technology, Healthcare, WebPT, NVM Platform

NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

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BCStrategies
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10/26/2018 - 13:40
Vendors are assessed against strict criteria and those who successfully appear in the Gartner Magic Quadrant fall into four categories: Leaders, Challengers, Niche...
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Contact Centers, Gartner Magic Quadrant for Contact Center as a Service, Western Europe

MTD boosts NPS by 20 points with NewVoiceMedia

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BCStrategies
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10/17/2018 - 12:46
MTD chose the NVM Platform because of its tight integration with its CRM system. The synergy of the new system has facilitated an improved customer experience across...
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Unified Communication, Contact Centers

NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

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BCStrategies
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10/04/2018 - 14:28
The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. NewVoiceMedia was recognized for its...
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Unified Communication, UCaaS, Hybrid Cloud, Contact Centers, The Forrester Wave Cloud Contact Centers Q3 2018, NewVoiceMedia